Do you have the career opportunities as a(an) Patient Access Specialist you want with your current employer? We have an exciting opportunity for you to join MSO - HCA Methodist Physicians which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Full time (Monday - Friday, day shift), no nights, no on-call, no weekends, no holidays
Seeking a Patient Access Specialist is responsible for answering incoming phone calls, scheduling patient appointments, routing calls, and communicating with the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff. Position functions as an internal call center colleague.
What you will do in this role:
Answer incoming calls in a timely and professional manner
Scheduling, canceling, and rescheduling patient appointments.
Select accurate insurance carrier plans and inform the patient of any carrier that is out of network
Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.
Ensure all required information is accurate and complete in the practice management tool/EMR
Utilize appropriate system to communicate with office colleagues and patients as necessary
Other duties as assigned
What Qualifications you will need:
EDUCATION:
High School Diploma or GED preferred
EXPERIENCE:
One year of customer service experience preferred
One year of high-volume phone/call experience preferred
One year of medical terminology/healthcare experience preferred
CERTIFICATION/LICENSE:
N/A
Benefits
MSO - HCA Methodist Physicians, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
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Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
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Wellbeing support, including free counseling and referral services
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Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
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Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
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Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
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Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Access Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
