Sales & Operations Manager
Essential Duties and Responsibilities
· Provide customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
· Schedule truck tire installations, repairs, alignments, inspections, and preventative maintenance appointments.
· Coordinate daily workflow with service technicians to maximize shop productivity and minimize customer wait times.
· Prepare accurate estimates, repair orders, invoices, and work orders.
· Process sales transactions and ensure accurate billing and payment. Communicate with purchasing personnel regarding tire and parts needs.
· Maintain accurate customer records and service histories.
· Train new customer service employees in company procedures and customer service standards.
· Resolve customer concerns while maintaining positive customer relationships.
Assist owners with scheduling, staffing, and performance evaluations.
· Support commercial fleet accounts by coordinating service requests and maintaining strong customer relationships.
· Maintain a clean, organized, and professional customer service area.
Pay: $68,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
