Date posted: October 29, 2025
Pay: $17.50 - $30.00 per hour
Job description:
Patient Experience Coordinator
In search of THE NEW “FACE” OF OUR DENTAL OFFICE
(a.k.a the best “in-person” customer service person the world has ever known!)
**Dental experience is required!
We're a highly motivated team looking for someone to join the most fun and supportive dental team in all the land! Welcome to NorthView Family Dental (NVFD)! Take a look at the description below and if the thought of applying for this dynamic patient-facing dental position excites you, you could be just who we’re looking for!
We are looking for someone who would describe themselves as: HUMBLE, HUNGRY and SMART.
If you find yourself shaking your head "yes" to the description below, you could be exactly who we're looking for!
Would your friends/co-workers say this about you?:
- You are extremely organized, even your sock drawer is impeccable.
- You are the first person any of your friends would call if they got engaged.
- You often find yourself googling things to understand them better.
- You love to improve the space around you.
- You exude confidence, positivity & “look the part”.
- You LOVE to make people’s day! You are an outgoing extrovert.
- You get along with just about everyone.
- You’ve maybe worked at a coffee stand before (niche, yet extremely applicable!)
In this position you will be:
- The first impression of our office, being a warm first-point-of-contact for our patients as they come into the office.
- Our new patient champion! Welcoming new patients, and helping retention by creating/maintaining a long lasting "patient for life" experience.
- Managing/owning our patient intake flow.
- Managing our overall “patient experience” ensuring the environment and care of all patients daily are taken care of!
We are looking for someone ready to break into their "career" and enjoy the exciting and job-secure field of dental!
DESIRED QUALIFICATIONS
1. A self manager:
- Is able to thrive as a member of our admin team
- Is positive, upbeat and has a can do attitude
- Eager to learn, improve be better than yesterday
- Not afraid to ask questions, make mistakes, and try new systems
- Refrains from complaining to coworkers, participating in gossip, does not need to be babysat, no negativity (specific/strategic feedback welcome & encouraged)
- Can be counted on to lead out in a “gain” mindset in the office
2. All hands on deck team player:
- Communicate/collaborate with all team members
- Works with team and doctors to achieve monthly goals
- Willing and able to cross train and assist with “all-team duties” as needed such as:
- Answer phones/ tour new patients
- schedule and check out patients
- Make follow up patient calls
3. Demonstrated fit for our CORE VALUES, committed to:
- Seeking CLARITY
- Staying HUNGRY
- Taking OWNERSHIP
- Contributing to a GREAT PLACE TO WORK
- Committing to MAKE A DIFFERENCE
- Having and creating FUN
If THIS SOUNDS LIKE YOU PLEASE SUBMIT A COVER LETTER OR VIDEO telling us:
- 3 of the most interesting things about you
- Use the word "altruism" in a sentence.
- How much you want to be paid and why you are worth it!
RESUME OUTLINING QUALIFICATIONS
Some good things to note on your resume:
- Any customer service experience. This position requires SOME customer service experience, however, clinicians looking to transition into a “front office role” are also encouraged to apply. Additional relevant experience.
Job Type: Full-time
Pay: $17.50 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
Work Location: In person
