The Passenger Facilitation Co-op will help:
- Provide process engineering and internal consulting services
- Participate in data collection efforts for projects that impact cross-functional departments
- Measure and analyze current the TSA and Customs and Border Protection wait time performance
- Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
- Recommend ideas for new ways to provide optimal customer experience
- Evaluate impact of proposed operational changes
- Write and manage various data queries using VBA and SQL
- Practice safety conscious behaviors in all operational processes and procedures
Successful candidates will have the opportunity to learn from an Industrial Engineer as well as a team with diverse backgrounds through mentorship, professional development, knowledge sharing, and exposure to industry best practices. Additionally, co-ops will apply academic concepts in real-world settings including, statistical analysis, process flow analysis, modeling, and database management.
