POSITION SUMMARY
Responsible for monitoring the performance of electronic gaming devices, activity, and conditions of casino gaming areas, ensuring all slot machines are operable and in gaood repair. Ensure compliance with approved procedures for the slot areas in a professional manner. Protects company assets by adhering to company policies and all state and regulatory compliance to include Internal Controls Policies and Procedures and the Responsible Gaming Plan.
KEY RESPONSIBILITIES
The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:
-
Provides next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
-
Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
-
Ensures compliance with all department and company policies, procedures, internal controls, and government regulations.
-
Maintains the electronic components, systems, and peripherals of gaming machines.
-
Repairs and modifies components, electric systems and peripherals of the gaming machines and kiosks.
-
Configures slot and video machines to meet manufacturers and regulatory agency specifications.
-
Removes, moves, installs and/or upgrades slot machines.
-
Maintains an inventory of parts for the slot machines.
-
Monitors and tracks the slot machine malfunctions, the cause, the repair, and the parts involved.
-
Identifies recurring issues and recommends corrective action to reduce downtime and improve machine reliability.
-
Tests and validates machine performance following repairs, installs, or upgrades to ensure full operational compliance before returning to service.
-
Executes scheduled preventative maintenance programs on all gaming devices to minimize downtime and extend equipment life.
-
Maintains detailed maintenance logs and ensure compliance with preventative maintenance schedules.
-
Inspects machines for wear, security risks, or environmental damage and proactively address issues before failure occurs.
-
Accurately documents all repairs, maintenance, and part replacements in the slot management system.
-
Minimizes guest disruption during repairs by maintaining professionalism and efficiency on the gaming floor.
-
Responds promptly to guest-reported machine issues, providing clear communication and timely resolution.
-
Educates guests on machine operation, including ticketing systems, loyalty programs, and basic troubleshooting.
-
Tracks and records all test money usage and testing results.
-
Notifies shift supervisor of irregularities in customers play.
-
Maintains a clean and safe environment.
-
Responsible for attending to guests needs.
-
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
-
Effectively handles customer concerns and requests.
-
Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
-
Keeps position supervisor informed of relevant activities.
-
Other duties as assigned.
EDUCATION & EXPERIENCE
High School Diploma or GED required. Minimum two (2) years’ experience as a Slot Technician / Bench Technician with A+ Certification preferred. Must have excellent PC skills. Working knowledge of word processors and spread sheets. Other combinations of education and experience may be considered. Must have a willingness to learn new tasks.
SKILLS & COMPETENCIES
Must have ability to:
-
Read, write, and comprehend simple instructions, short correspondence, and memos.
-
Communicate effectively with all levels of Team Members, guests and outside contacts.
-
Work effectively in a fast-paced environment.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
-
Attend required training sessions offered by the casino.
-
Obtain and maintain required license(s).
-
Perform the duties described in compliance with local laws and regulations.
-
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
-
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
-
Have knowledge of property programs to address problem gambling.
-
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
-
Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
-
Report any acts of wrongdoing on behalf of any Team Member of which they have knowledge.
WORKING ENVIRONMENT
Must have ability to:
-
Move around all work areas effectively and efficiently.
-
Lift, push, and pull up to 75 pounds.
-
Work with other Team Members in moving the box cart with a maximum of 400lbs.
-
Work long hours, including nights, weekends and holidays.
-
Work in an environment with moderate to loud noise levels, may be exposed to secondhand smoke and varied light levels, including flashing lights.
-
Stand, walk, bend for entire shift.
CERTIFICATES, LICENSES, AND REGISTRATIONS:
Iowa Racing & Gaming Commission License
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
