Position Overview
EventRent is hiring full-time, year-round Customer Service Representatives and Customer Service Supervisors to join our office team.
Whether you're beginning a career in customer service or have leadership experience, we encourage you to apply. Experienced candidates may be considered for Supervisor positions with additional leadership responsibilities.
This position works closely with customers, dispatch, warehouse staff, and event teams to coordinate rental orders and provide excellent customer service from the initial inquiry through event completion.
Responsibilities
Customer Service
- Assist customers with rental selections, including tents, tables, chairs, linens, audio/visual equipment, décor, and other event rental products.
- Answer phone calls, emails, and online inquiries promptly and professionally.
- Provide accurate information, quotes, and recommendations based on customer needs.
- Resolve customer questions and concerns while maintaining a high level of service.
Order Management & Event Coordination
- Create and manage rental orders from start to finish using company software.
- Coordinate with dispatch and warehouse teams to ensure accurate deliveries and pickups.
- Verify order details, timelines, and customer information.
- Help maintain organized records and support efficient daily operations.
Leadership Responsibilities (Supervisor Position)
- Supervise and support the customer service team.
- Schedule staff to ensure appropriate office coverage.
- Train and coach team members on customer service, product knowledge, and company procedures.
- Monitor workflow, order accuracy, and customer satisfaction.
- Serve as a liaison between customer service, dispatch, warehouse operations, and management.
- Assist with improving office procedures and team efficiency.
Qualifications
- Customer service experience in retail, hospitality, events, rentals, or another customer-facing role is preferred.
- Previous leadership or supervisory experience is preferred for Supervisor positions but is not required.
- Strong communication and organizational skills.
- Ability to manage multiple priorities in a fast-paced office environment.
- Basic computer skills, including Microsoft Office, and the ability to learn new software.
- Event rental or event planning experience is a plus.
- Applicants who speak English, Spanish, or are bilingual are encouraged to apply.
Compensation & Benefits
- Competitive hourly pay based on experience ($16–$24/hour)
- Full-time, year-round employment
- Opportunities for advancement into supervisory and management roles
- 401(k) with company match
- Dental insurance
- Vision insurance
- Paid Time Off
- Company events and employee appreciation activities
Schedule
- Monday–Friday: 8:30 a.m. – 5:30 p.m.
- Rotating Saturdays: 9:00 a.m. – 4:00 p.m.
- Full-time
- In-person position
Why Join EventRent?
EventRent provides equipment for a wide variety of events throughout Idaho. Our office team works closely with customers and internal departments to ensure rental orders are accurate and delivered on schedule.
We offer stable, year-round employment, opportunities for advancement, and a collaborative work environment where employees are encouraged to learn new skills and grow within the company.
If you are organized, dependable, and enjoy working with customers in a fast-paced environment, we encourage you to apply.
Pay: $16.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
Work Location: In person
