Job Description Summary
This position assists in the management of a high-volume convenience store and fuel outlet. Assists in the supervision of all employees and works with the CS Manager to delegate tasks, manage personnel, and implement operational goals.
Essential Duties and Responsibilities (other duties may be assigned):
- Assist the store manager in all aspects of the store’s operation to ensure business initiatives are being met.
- Enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept. Maintain quality brand image standards.
- Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
- Provides customer service-related assistance, such as assisting customers with selection and/or purchase, and handling exchanges. Resolves customer complaints, in a timely and professional manner.
- Motivate, encourage, and challenge all team members of Agua Caliente Fuel ensuring excellent customer service.
- Supervise and train staff. Review staff performance and offer training and coaching as needed
- Collaborate with team leads on setting and achieving team-specific goals
- Complete daily paperwork and computer entry in a timely manner as established by management.
- Implement Monthly promotions, insure all POS advertising/signage is properly posted at the proper time.
Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
-
Supervisory Responsibilities
Retail Clerks
Gas Station Attendants
Access to Sensitive Areas and Information
As per the ACGC Access Matrix.
Signatory Ability
None
Required Education and/or Experience
- 5 years customer service, cash handling, and store experience including at least 2 years management experience.
- Must be 21 years of age.
- Must have a valid state Driver’s License.
- Must have good mathematical skills.
- Must have strong computer skills.
Ability to write reports and business correspondence. Ability to communicate effectively both verbally and in writing.
-
Working Conditions/Physical Demands
While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee frequently is required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
