- Responsibilities
- Greet patients and visitors in a prompt, courteous, and helpful manner.
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Register patients and verify patient demographics and up-date as indicated, including verification of billing information.
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Assist patients with ambulatory difficulties.
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Answer telephone and route as appropriate.
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Coordinate paper work and distributes necessary forms to various departments.
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Maintain work area and lobby in neat and orderly manner.
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Maintain confidentiality and privacy in matters relating to patient/family.
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Adhere to River's Edge Hospital & Clinic policies and procedures.
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Maintain levels of quality that meet or exceed customer expectations through process improvement and a team oriented approach.
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Work with other staff to ensure that departmental goals and objectives are met.
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Report accurately and timely to those who require information.
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Work Excellian Registration work queues as assigned.
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Initiate problem-solving and conflict resolution skills to foster effective work relationships with peers.
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Attend meetings as required.
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Provide good communication and works effectively with co-workers, other departments and staff to ensure departmental goals and objectives are met.
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Arrive and leave work on time.
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Perform work as assigned/required.
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Maintain current awareness of changes in departmental and River's Edge Hospital & Clinic procedures and events by reviewing routed and posted information.
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Schedule patients from Emergency Department requiring IV Therapy as needed.
- Departmental Responsibilities
- Other Duties
- Maintain working knowledge of facility fire and disaster plans, accurately and efficiently perform duties in the event of drills and related actual situations.
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Participate in facility committees and work teams as appropriate.
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Maintain confidentiality of patient, physician and employee information.
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Assist in the orientation and training of new employees and/or students.
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Complete special projects and perform other related duties, as assigned.
- Relationships
- Reports directly to the Registration Lead and the Patient Financial Services Manager.
- High school graduate or GED.
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Prefer one year work experience, preferably in a medical office setting.
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Knowledge of medical terminology desirable.
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Experience with computers and other office equipment.
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Excellent skills in oral and written communication, including grammar, spelling, and use of punctuation.
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Ability to manage a complex work environment.
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Ability and willingness to exhibit behaviors consistent with principles for services excellence.
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Typing ability of 50 wpm.
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Ability to maintain effective relationships with patients, employees and the public.
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Ability to work with limited supervision while following directions given.
This is a part-time, .75 FTE (60 hours per two weeks) position, working evening shifts from 3:00 to 9:30pm.
A typical schedule is as follows:
Week 1: M,W, Th, F, Sat
Week 2: M,T,W,Th,F
Employees at River’s Edge Hospital enjoy a traditional benefits package that includes medical, dental, vision, and life insurance. Other benefits include:
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National Certification Bonus
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PERA Public Retirement Association of Minnesota,, defined pension benefit plan, 457 Retirement plans
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Employer paid parental leave
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Flexible Spending & Health Savings Accounts
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Employee referral bonus
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Longevity Bonus
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Voluntary accident, critical illness and hospital indemnity
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Employer paid short term disability
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Clothing Allowance
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Tuition reimbursement and Student Loan Forgiveness
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Free membership to LiveWell Fitness Center
