Summary
- This position is primarily responsible for assisting the Property Management Team in maintaining all aspects of property operations.
Essential Duties and Responsibilities
- Assists Property Managers in the initiation and management of all core business processes including resident relations, maintenance needs budgeting, accounts receivable, accounts payable, and vendor relations.
- Answers incoming phone calls professionally and handles accordingly, whether the caller is a prospective resident, a resident, an internal Company team member or a vendor.
- Takes resident/tenant service requests in a complete and accurate manner, route them to maintenance for prompt processing and conduct follow-ups.
- Physically inspects the property when on grounds, pick up litter and report any service needs to the maintenance team.
- Manage the preparation of and give approval on accurate tenant billings.
- Obtain aging report and deliver standard correspondence to address tenant delinquencies.
- Follow up on all delinquencies using Moses Tucker or client directed policies.
- Prepare portions of the monthly financial statement and code property invoices.
- Prepare POA minutes.
- Prepare aspects of annual budget preparation.
- Participate in performance oversight of all service contractors who perform contract services.
- Prepare lease abstract for new tenant files, prepare monthly rent roll
- Review maintenance work orders and ensure work is completed.
- Ensure that all property files are prepared and maintained in orderly and logical manner including leases and contracts.
- Completes other projects as assigned.
Competencies
- Adaptability - Accept criticism and feedback. Adapt to changes in the work environment. Change approach or method to best fit situation. Manage competing demands.
- Communications - Exhibit excellent listening and comprehension. Express ideas and thoughts verbally and in written form. Keep others adequately informed. Select and use appropriate communication methods.
- Customer Service - Display courtesy and sensitivity. Manage difficult or emotional customer situations. Meets commitment deadlines. Respond promptly to customer needs. Solicits customer feedback to improve service.
- Problem Solving - Develop alternative solutions. Gather and analyze information skillfully. Identify problems in a timely manner. Resolve problems in early stages. Work well in group problem solving situations.
- Teamwork - Balance team and individual responsibilities. Contribute to building a positive team spirit. Exhibit objectivity and openness to others' views. Give and welcome feedback. Put success of team above own interests.
Other Skills and Abilities
- Excellent judgment and discretion: ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, and outgoing.
- Remain calm and professional in stressful situations.
- Detail oriented while maintaining an extremely professional attitude.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolutions.
Job Type: Full-time
Pay: $37,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative Assistant: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
