The Holiday Inn Express in Cheney is looking for a high energy individual to join our team. Applicants must be self-motivated, reliable, friendly, energetic, possess great organizational skills and have excellent attendance & reliability.
The General Manager is responsible for all aspects of operations at the hotel and will work closely with the Operations Manager to ensure all goals are met. They must provide leadership and strategic planning to all departments, maximize operations and guest satisfaction.
Essential Job Functions:
People
· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
· Help Operations Manager with HR related actions in accordance with rules and policies
· Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
· Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
· Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
· Drive a great working environment for teams to thrive – connect departments to create a sense of one team
Financial
· Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
· Hit all personal/team sales goals and maximize profitability
· Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans
· Help prepare the departmental budget and financial plans including the hotel marketing plan
· Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales
· Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. Work closely with the Revenue Manager and attend regular meetings with them.
Guest Experience
· Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
· Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
· Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
· Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, conference room sales, and catering/banquet services.
· Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
Responsible Business
· Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements
· Act as public relations representative to raise awareness of hotel and brand in local community
· Identify improvements to marketing activities and overall hotel sales performance and work with other departments
· Ad-hoc duties – unexpected moments when we have to pull together to get a task done
Salary:
Competitive market salary DOE with incremental increases based on performance. Also includes medical benefits, vacation/sick leave and monthly bonus potential.
Education/Experience
· Higher education qualification/ equivalent in sales or hospitality related field
· A minimum of 2 years of experience in a hospitality or hotel management or management experience with direct supervisory experience over a management/sales team, or an equivalent combination of education and work experience.
Work Remotely
Job Type: Full-time
Pay: $54,000.00 - $63,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Ability to Relocate:
- Cheney, WA 99004: Relocate before starting work (Required)
Work Location: In person
