Job Overview
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be the front line of product knowledge and technical expertise, providing outstanding phone support to independent service agents.
RESPONSIBILITIES:
- Deliver expert technical troubleshooting and repair assistance via phone to independent service agents
- Manage and resolve equipment performance and service-related complaints from customers
- Collaborate with Engineering and Quality teams to investigate and develop solutions for product issues
- Support and lead in-house technical training sessions
- Evaluate and process warranty claims within designated approval limits
- Assist in implementing upgrade and retrofit programs as required
- Contributes to the creation and updating of Owner’s Manuals, parts lists, and other technical documentation
- Utilize Microsoft Office Suite and other company software to document incidents, track support interactions, and maintain service records
QUALIFICATIONS:
- At a minimum, 2 years of experience in hardware technical support required. Technical support in refrigeration, HVAC, or electronics strongly preferred.
- Field experience in HVAC or a related technical area strongly preferred.
- Strong communication and listening skills
- Proven customer service excellence
- Dependable, reliable, and solution-oriented
- Solid analytical and problem-solving abilities
- Proficient in general computer use, including Microsoft Office Suite (Outlook, Word, Excel, etc.)
- Comfortable with typing while on calls and managing multiple software systems simultaneously
- Excellent phone etiquette and ability to communicate clearly and effectively over the phone
Education & Certifications
- High school diploma or equivalent required
- EPA 608 Type I or Universal certification required, or the ability to obtain one within the first 90 days of employment.
Physical Demands &work Environment
Primarily office-based role with regular use of phones and computers
Occasional exposure to manufacturing and warehouse environments
Hours of work
Monday - Friday 9:30am to 6:30pm Payrate $26.
Please apply in person at 1828 N Beach st Fort Worth Tx 76111 between the times 9am-3pm and bring two forms of ID. Call 817-870-9966 for more information.
Job Type: Full-time
Pay: $26.00 per hour
Experience:
Work Location: In person
