Job Summary:
The Retail Sales Associate is responsible for delivering exceptional customer service by assisting customers with their home improvement needs. This role involves engaging with customers, restocking merchandise, maintaining store cleanliness, and supporting overall store operations. The ideal candidate is friendly, dependable, and eager to learn.
Essential Job Functions:
-
Greet and assist customers in a professional, friendly, and timely manner
-
Provide product knowledge and recommendations based on customer needs
-
Stock shelves, maintain organized and fully merchandised sales areas
-
Maintain a clean, safe, and organized store environment (including sweeping, mopping, dusting, trash removal)
-
Assist with receiving and unloading delivery trucks
-
Operate cash registers and handle transactions accurately when needed
-
Assist customers with carry-outs and loading merchandise into vehicles
-
Help deter theft through awareness and attentiveness
-
Perform daily register reconciliation and assist with other basic accounting tasks when assigned
-
Support store team and perform other duties as assigned by leadership
Key Competencies:
-
Strong customer service and communication skills
-
Positive attitude and team-oriented mindset
-
Reliable, self-motivated, and punctual
-
Attention to detail and organization
-
Willingness to learn and apply new product knowledge
-
Ability to work in a fast-paced environment
-
Ability to establish and maintain positive working relationships with co-workers and customers
Minimum Requirements:
-
High School diploma or equivalent
-
Prior retail, hardware, or customer service experience preferred
-
General knowledge of tools, hardware, or home improvement is a plus
-
Construction or DIY experience a bonus, but not required
-
Basic math and problem-solving skills
Physical Requirements:
-
Must be able to stand and walk for extended periods
-
Must be able to lift up to 50 lbs (team lifting available for heavier items)
-
Must be able to bend, twist, reach, kneel, and climb ladders as needed
-
Must be able to work varied shifts, including weekends and some holidays
Disclaimer:
This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, or skills. Management reserves the right to modify or assign other duties as needed.
