Description:
Installation & Activation:
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Perform professional installation of wireless broadband equipment (e.g., radios, antennas, customer premise equipment - CPE) at customer locations, including rooftop or pole mounts.
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Install and activate fiber-to-the-home (FTTH) or fiber-to-the-business (FTTB) services, including running fiber optic cables, terminating connectors (fusion splicing experience a plus), and installing Optical Network Terminals (ONTs).
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Set up and configure customer premise equipment (CPE) such as wireless routers, Wi-Fi extenders, and other networking devices.
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Ensure proper cabling, grounding, and bonding in accordance with company standards and safety regulations.
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Troubleshooting & Maintenance:
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Diagnose and resolve internet connectivity issues, signal strength problems, and service disruptions on both wireless and fiber networks.
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Perform testing of signal strength, bandwidth, and connectivity using specialized tools (e.g., OTDR, power meters, spectrum analyzers).
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Conduct preventative maintenance on installed equipment and network infrastructure as needed.
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Respond to service calls efficiently, prioritizing customer satisfaction.
Customer Service & Education:
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Provide exceptional customer service, clearly explaining the installation process, device functionality, and service features.
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Educate customers on how to use their new internet service, Wi-Fi network, and troubleshoot basic issues independently.
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Ensure customer satisfaction before leaving the premises, addressing all questions and concerns professionally.
Documentation & Reporting:
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Accurately complete all necessary paperwork, digital forms, and service orders, including site surveys, installation checklists, and trouble reports.
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Maintain accurate inventory of tools, equipment, and company vehicles.
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Communicate effectively with dispatch, technical support, and management regarding job status, technical issues, and scheduling.
Safety & Compliance:
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Adhere strictly to all company safety policies and procedures.
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Ensure all installations comply with local codes, industry standards, and company specifications.
Requirements:
- Basic understanding of networking concepts (TCP/IP, Wi-Fi standards, routing, switching).
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Familiarity with common hand tools and power tools used in installations.
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Ability to read and interpret basic schematics, wiring diagrams, and technical manuals.
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Comfortable working with ladders, at heights, and in various outdoor weather conditions.
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Ability to lift and carry up to 75 lbs.
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Ability to climb ladders and work at heights (e.g., on rooftops, utility poles).
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Ability to work in confined spaces, attics, and crawl spaces.
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Capable of performing tasks requiring bending, kneeling, crouching, and reaching.
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Strong problem-solving skills and attention to detail.
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Excellent verbal communication and interpersonal skills.
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Ability to work independently with minimal supervision and manage time effectively.
