Forget the standard desk job—Superior is looking for someone ready to jump in and get to work with an amazing team. Superior Industries is hiring a Crushing Equipment Field Service Technician who pairs heavy-duty mechanical and electronic troubleshooting skills with a relentless 'taking care of business' attitude. In this role, you won't just be fixing complex aggregate crushing machinery; you’ll be a core part of a dynamic crew that works hard, supports each other, and puts safety first on every single job site. If you’re a proactive team player ready to deliver outstanding support to our customers, we invite you to apply today!
Primary Responsibilities for a Crushing Equipment Field Service Technician:
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Crushing Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair crushing equipment, managing warranty work, annual inspections, and emergency calls.
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Remote Technical Support & Call Management: Serve as a primary technical resource by answering customer service center calls. Troubleshoot, define, and resolve complex issues over the phone, and seamlessly escalate unsolved issues to the appropriate internal staff.
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Documentation & Continuous Quality Improvement: Maintain accurate field reports and log detailed, chronological notes into the CRM software. Launch internal quality cases to establish long-term solutions, communicating root causes, corrective actions, and product improvements back to engineering and product management.
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Safety & Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
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Relationship Building & Training: Foster strong internal relationships with engineering, operations, and sales to ensure excellent internal customer service. Train dealers, clients, and teammates on an as-needed basis to ensure a seamless, high-quality customer experience.
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Travel, Logistics & Communication: Travel up to 75% domestically (with potential international travel). Efficiently manage your schedule independently, communicate transparently with the Field Service Manager to maintain a healthy work-to-home life ratio, and report tool or repair needs promptly.
Employee Benefits
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Weekly paycheck
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Boot reimbursements up to $125
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Medical insurance - Covers 75% of premiums
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Dental and vision insurance
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Company paid life insurance
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401K retirement account with 5% company match
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Employees can retain their own SkyMiles for travel
Core Qualifications & Key Competencies
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Technical & Mechanical Mastery
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Diagnostics & Repair: Exceptional mechanical aptitude with a proven track record in complex troubleshooting and hands-on machinery repair.
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Electronics & Systems: Proficient in electronic diagnostics combined with strong computing skills for modern equipment software.
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Technical Blueprinting: Skilled in reading, analyzing, and applying complex electro-mechanical schematics and system diagrams.
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Heavy Equipment Comfort: Highly confident operating in, on, and around industrial-grade heavy machinery.
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Sector & Application Experience
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Processing Equipment: Direct, practical experience in the heavy industrial sector; hands-on familiarity with crushing, screening, conveying, and washing systems is strongly preferred.
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Professional Standards & Communication
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Client-First Mindset: Driven, team-focused professional committed to high work standards and delivering top-tier service on every job site.
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Effective Communication: Clear, concise written and verbal articulation suited for technical team collaboration and client-facing interactions.
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Prerequisites & Credentials
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Education: High School Diploma or GED required; specialized trade or technical school background strongly favored.
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Driver’s License: Active, valid State Driver’s License required.
Traits of Our Successful Employees
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Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
- Attention to detail
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Exhibition of good communication skills when working with fellow employees
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Willingness to help out where needed
Location: Candidates must be based in the United States. Please note that this position is not eligible for visa sponsorship.
