Patient Access Coordinator
Location: Bluffton, SC
Pay: $18.21 - $22.24/hour (dependent on years of experience)
Schedule: Monday through Friday, 8:00 AM - 5:00 PM
We are hiring a Patient Access Coordinator to work across multiple specialties, scheduling appointments, verifying insurance and answering patients questions and concerns in a professional and efficient manner.
Essential Duties and Responsibilities:
Demonstrates a courteous, friendly and professional demeanor while answering and routing phone calls. Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
Accurately enters all patient demographics and insurance information into the system.
Runs initial eligibility to ensure accurate insurance information obtained. Obtains any authorizations as needed and accurately inputs and ties authorization to the patient’s appointment.
Maintains a professional demeanor even when callers are upset, and contacting a supervisor if necessary.
Schedules and maintains the provider schedules to include cancellations and Patient Access.
Handles all referrals from outside physician offices in a timely manner.
Requests patient medical records and signed releases as required.
Provides directions and general information to patients to include the required script for their appointment and provider protocols.
Maintains a high level of confidentiality when assisting patients.
Performs routine and some non-routine, continuous work involved with the operation of telephone call center.
Requirements:
- At least one-year of medical office front desk or receptionist experience.
- Ability to handle a high number of daily calls, addressing issues in a polite and timely manner.
- Ability to maintain focus and meet KPIs consistently.
- High school diploma or equivalent.
- Epic EMR experience a plus.
- Bilingual applicants are encouraged to apply.
Job Type: Full-time
Pay: $18.30 - $22.24 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Medical Specialty:
Application Question(s):
- How many years of Medical Office experience do you have?
Work Location: Hybrid remote in Bluffton, SC 29910
