Job Summary
ACES HVAC is growing — and we need someone who thrives in the middle of it.
Our Office Manager is the operational anchor of a fast-moving service business: the person who keeps dispatch running, supports our team, follows up with customers, and shows up for our community. If you're a big thinker who gets things done, stays calm when it gets chaotic, and takes pride in your work — we want to meet you.
WHAT YOU'LL DO
Dispatch & Field Operations
- Manage daily technician scheduling and dispatching
- Prepare the service team for the next day — confirm job details, ensure parts are staged and ready to go
- Review completed calls in ServiceTitan to verify accuracy and completeness
Office & Financial Operations
- Manage accounts receivable — invoicing, collections, and reconciliation
- Assist with service estimates as needed
Customer Experience
- Serve as escalation point for CSR (answers calls, books appointments, processes payments)
- Proactively reach out to past and current customers to check in and maintain relationships
Community & Events
- Represent ACES alongside the leadership team at Chamber of Commerce luncheons, home and garden shows, parades, and local events
- Actively engage in both the Tri-Cities and Eastern Oregon communities we serve
WHAT WE'RE LOOKING FOR
- Bilingual in English and Spanish (required)
- Experience in customer service management, office management, or a similar operations role
- Comfortable with invoicing, AR, and basic financial tracking
- Familiarity with CRM programs, financial software or similar platforms is a plus
- Strong communicator — professional with customers, clear and direct with the team
- Self-directed: you see what needs to happen and you handle it
- Calm under pressure with the ability to juggle competing priorities
- Community-minded and comfortable in public-facing, networking environments
- Driven to make continuous improvements and get involved with strategic planning
FLEXIBILITY
We trust our people. The normal schedule will be 8AM-5PM. We offer schedule flexibility for the right person — whether that's a doctor's appointment, picking up your kids, or an occasional work-from-home day. We give people room to be human. In return, we expect ownership, reliability, and pride in the work.
WHY ACES
- Locally owned and proud of it — serving the Tri-Cities and Eastern Oregon since 2018
- We've grown substantially year over year and show no signs of slowing down
- A team that values people, not bureaucracy
- Leadership that is actively investing in tools, systems, and the people who run them
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
