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Quality Systems Specialist

Reco NC LLC -
Kinston, NC

Job Details

Full-time
$19 - $24 an hour

Qualifications

Customer communication
Technical documentation
Productivity software
Technical Proficiency

Full Job Description

JOB DESCRIPTION

Quality Systems Specialist

Functional Area

Position Purpose

The Quality Systems Specialist serves as a representative of Reco NC’s Quality Management System (QMS) to external certifying bodies, customers, suppliers, and internal personnel. This role supports QMS compliance, internal auditing, corrective actions, quality metrics reporting, and continuous improvement activities to ensure products and processes meet established quality standards.

Position Level

Support

Department

Quality

Span of Control

Indirect (no direct reports)

Direct Reporting Line

Quality Manager

Acts as a Substitute for

Quality Technician or Quality Engineer roles as assigned

Substituted by

Designated Quality Team Member

External Relations

Customers, suppliers, auditors, external certifiers

Scope of Responsibilities and Duties

Measure and report customer satisfaction and identify areas of concern.
Respond to customer concerns in alignment with management to ensure consistent, unified communication.
Assist in maintaining QMS certifications by supporting compliance activities and responding to audit findings.
Represent the company during external audits when required.
Participate as a member of the internal audit team selected from various departments.
Compile audit reports and document corrective actions arising from findings.
Participate in the RMA process and support timely closure and customer communication.
Provide customers with failure analysis reports in collaboration with Engineering.
Participate in MRB (Material Review Board) activities and ensure timely disposition of material.
Work with Engineering and Manufacturing to identify root causes of defects and support corrective action development.
Document and verify the effectiveness of corrective actions.
Use data from multiple test and inspection points to generate yield and first-pass yield metrics by work order, department, and overall, on a weekly, monthly, quarterly, and annual basis.
Conduct detailed analyses to identify systemic issues with products, processes, personnel, or equipment.
Report quality trends and work proactively to resolve negative trends.
Work with Engineering to ensure suppliers receive adequate information, including customer flow‑downs.
Collaborate with Purchasing and Materials to eliminate defective materials and provide supplier feedback.
Work with production to ensure products are built to required quality standards.
Identify potential deviations from quality requirements and conduct periodic inspections for compliance.
Perform other related duties as assigned.

Requirements and Competencies

Education

Associate degree in a STEM field or equivalent combination of education and experience.

Experience

At least one year of experience in Quality Assurance or a technical role in a manufacturing environment preferred.

Technical Competencies

Documented training in quality systems aligned with ISO9001 or AS9100 preferred.
Proficiency with Microsoft Office Suite or related software.
Ability to use quality tools and interpret quality data.
Strong analytical and problem‑solving skills.

Leadership Competencies

Strong written and verbal communication skills.
Ability to work collaboratively across departments.
Detail‑oriented with strong documentation skills.
Ability to manage multiple tasks and meet deadlines.

Scope of Key Performance Indicators (KPIs)

Operational / Team KPIs
(measuring process efficiency, timeliness, quality, and collaboration)

Accuracy and timeliness of quality metrics and reporting
Internal and external audit performance
Corrective action closure rate and effectiveness
RMA turnaround time and reduction of repeat issues
Supplier non‑conformance reduction
Yield and first‑pass yield improvements

Quality Systems Specialist

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