The Claims Director provides business leadership and strong technical skills for the Claims organization. This position will oversee an inside auto property staff along with process and procedures for all inside auto property staff for the Direct operation.
The Claims Director ensures effective and efficient execution of auto property initiatives across all auto business units and validates results through quality reviews and reporting. The Claims Director should be able to work both independently and partner with all levels of the organization. The Claims Director should possess the ability to communicate and present innovative thoughts and modifications to the current operation.
This position reports to the Vice President of Casualty/PIP/Auto Property.
RESPONSIBILITIES
- Possess strong leadership skills and the ability to motivate employees within a production and service-oriented environment.
- Maintains ownership within the assigned claims operation for severity, service and expense management. This requires:
- Working knowledge of New Jersey, New York, Pennsylvania, Connecticut and Massachusetts regulatory claim handling guidelines and statutory regulations. Knowledge of regulatory requirements in other states is a plus.
- Strong knowledge of negligence laws including but not limited to Comparative Negligence in handling states.
- Ability to investigate, properly interpret and apply policy coverage to correctly assess automobile coverage.
- Ability to evaluate and analyze data along with a strong working knowledge of Excel/Tableau, including the ability to build reports/charts, pivot tables and other visual data for analysis and meetings.
- Lead and provide innovative and creative ideas to improve our overall claims operation and improve our customer service initiatives with our agents and policy holders.
- Responsible for all auto property claims assigned to the office for the Direct operation. This includes managing reserve adequacy and settlements as well as regulatory requirements through quality review programs, audits and conferences with claim supervisors, staff and other Directors.
- Enforces Company guidelines and procedures.
- Partners with Human Resources on all recruiting, hiring and talent management to include support of Company initiatives.
- Responsible for business process and metrics for the inside auto property operation. Possess metrics and reporting knowledge with the ability to implement and analyze reports on a weekly, monthly and quarterly basis. Possess ability to communicate areas of deficiencies and recommendations for improvement.
- Lead and support change implementation among business units to improve and increase productivity levels within the organization.
- Possess strong collaboration and teamwork skills to:
- Work with other Property Directors to effectuate common goals.
- Partner with agents, insureds and vendors to attain company branding and retention objectives.
- Work with other areas within Claims and other business units on department and enterprise initiatives.
- Utilize technology to increase efficiency and to support Company growth and service initiatives.
- Accountable for expense management and track current spend rate; implements process improvements and controls to reduce expenses.
- Compliance with vendor management plan, maintain an adequate list of approved vendors to meet our needs, identify new vendors for partnerships to improve process efficiency.
- Handle project work in addition to normal responsibilities of a Property Director.
QUALIFICATIONS
- A bachelor's degree (B.A.) from an accredited four-year college or university or having successfully been tenured in a claim management position.
- Minimum of fifteen years of prior claims technical/management experience. Strong Auto Property claim background, to include management of an inside automobile unit, state compliance and fair claims handling practices, additionally, major loss handling, catastrophe claim management and litigation is a plus.
- Insurance designations (SCLA, PCLA, CPCU) a plus.
SALARY RANGE
The pay range for this position is $130,000 to $170,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
- 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
- Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
- Annual 401(k) Employer Contribution
- Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
- Robust health and wellness program and fitness reimbursements
- Various Paid Family leave options including Paid Parental Leave
- Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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