Job Summary
Greets and assists patients upon arrival. Completes pre-registration, onsite registration, and check-in for all appointments. Facilitates all necessary workflows for scheduled and unscheduled patients.
Performs extensive clerical duties, including but not limited to the following: answers phones, schedules patients, reviews insurance information with patients, verifies health plan benefit coverage and eligibility, and calls to confirm appointments.
Regulatory Requirements
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High School Graduate or equivalent.
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Previous experience in an office setting or registering patients, preferred.
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Knowledge of insurance and medical terminology, preferred.
Language Skills
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Ability to communicate in English, both verbally and in writing.
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Additional languages preferred.
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Excellent interpersonal skills.
Skills
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Proficient in Microsoft Office products (Word, Excel, Outlook) and keyboarding.
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Strong attention to details and highly organized.
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Ability to multi-task and prioritize by level of importance.
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Excellent customer service skills.
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Professional appearance.
Qualifications
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High School Graduate or equivalent
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Previous experience in an office setting or registering patients, preferred
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Knowledge of insurance and medical terminology, preferred.
Preferred Skills
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Ability to communicate in English, both verbally and in writing.
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Additional languages preferred.
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Excellent interpersonal skills.
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Skills Proficient in Microsoft Office products (Word, Excel, Outlook) and keyboarding.
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Strong attention to details and highly organized.
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Ability to multi-task and prioritize by level of importance.
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Excellent customer service skills.
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Professional appearance.
Physical Demands
- Physical posture: Primarily sedentary; sitting for prolonged periods. Occasional standing and walking throughout unit/office to retrieve records, deliver documents, or meet.
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Mobility: Ability to travel between departments and floors; able to use stairs and elevators as needed.
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Lifting/carrying: Occasionally lift and carry items up to 25 lbs. Frequent handling of light items (up to 10 lbs).
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Pushing/pulling: Occasionally push/pull carts, file cabinets, or supply trolleys (force up to 25–30 lbs).
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Manual dexterity: Frequent fine motor skills and bilateral hand use for typing, data entry, filing, stapling, and handling paperwork; frequent keyboard/mouse use.
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Repetitive motion: Frequent repetitive hand, wrist, and finger movements for typing and office tasks.
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Vision: Visual acuity (near and distance) sufficient for reading computer screens, printed records, labels, and small-print forms; ability to distinguish colors for charting/labeling.
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Hearing/speech: Ability to hear and understand speech in person and on the telephone; clear verbal communication for patient/family/staff interactions.
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Environmental tolerance: Ability to work in a typical hospital office environment with variable noise, busy foot traffic, and occasional exposure to clinical areas; may be exposed to dust, cleaning chemicals, and latex (or latex alternatives).
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Cognitive/attention: Ability to concentrate, multitask, prioritize, follow procedures, and maintain accuracy under interruptions.
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Work schedule: Ability to work scheduled shifts, including occasional overtime, early/late hours, weekends, or on-call duties if required.
Note: Reasonable accommodations will be considered for qualified individuals with disabilities.
