Who We Are: At Walstrom Marine, we take pride in our 79-year legacy providing exceptional service and keeping our customers on the water all season long. Specializing in iconic brands such as Tiara Yachts, Regal, Sea Ray, Chris-Craft, and Pursuit, Walstrom Marine has become the fastest-growing marine dealer in Northern Michigan, boasting 9 locations. Our success hinges on the exceptional individuals who join our team, and we are dedicated to investing in their career growth and development. At Walstrom, we prioritize continuous training and development for our team members. As we continue to expand our team, we remain steadfast in upholding the family-owned values that define us while offering the benefits and growth opportunities characteristic of a larger organization. Join us in maintaining our legacy and driving the future of marine excellence!
What We’re Looking For: Walstrom Marine is looking for an experienced Service Advisor in Traverse City to provide excellent customer service and help our marine technicians prioritize their work. This position requires a high level of customer and employee interaction, so our ideal candidate has a strong customer service background as well as the technical experience of working in a service environment. No marina experience or prior boat knowledge? No problem! We will provide the necessary training for you to be successful in this role in exchange for a positive attitude, willingness to learn, and strong focus on building positive relationships with team members and our customers. If this sounds like you, we encourage you to apply!
Main Duties and Responsibilities:
- Assist and interact with customers on all their service and sales needs, communicate effectively and professionally, handle complaints in a timely manner
- Write, plan, and organize work orders; verify completion with Technicians; follow up promptly on any issues
- Responsible for winter storage log and accurate storage account
- Maintain preferred service provider insurance requirements
- Assist Parts Department with customer calls, walk ins, and technician parts requests
- Maintain and manage multiple schedules for Service Department
- Assist Accounts Receivable with identifying work to be invoiced and/or closed out
Requirements and Qualifications: Previous experience in customer service environments required. The ideal candidate for this role is organized, efficient, personable and customer service minded, and technologically literate with experience using Microsoft Office and other computer systems.
Benefits: Benefits include year-round employment, paid holidays, 401K with a 5% company match, vacation time, health, dental, vision insurance, Company-paid life insurance and Company-paid short-term disability along with multiple voluntary plans. Company branded gear including Helly Hansen, Carhartt, and more. Company-paid training opportunities and pathways available.
Schedule:
- 8-hour shift
- Monday – Friday 8am – 5pm, Saturday availability required during summer months
- This is an in-person, on site position based out of our Traverse City location
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
