Overview
We are seeking a dynamic and strategic general manager—NEMT Paratransit Project Operations to lead and oversee all facets of paratransit transportation services. As a GM, you will be managing 300 employees working as a team on this big paratransit project. This pivotal role involves managing daily operations, ensuring exceptional customer service, and driving operational excellence within a complex transit environment. The ideal candidate will possess a passion for operational management, team leadership, and strategic planning, with a proven track record of managing large-scale transportation or service-oriented organizations. As the leader of the paratransit division, you will champion innovation, efficiency, and safety while fostering a collaborative team culture that aligns with organizational goals.
About the role: You will lead the entire operation and answer for its results: service quality, safety, budget, and the vendor and partner relationship. You set the tone for a customer-first, safety-first culture and develop the management team under you.
What you'll do:
- Own overall performance of the contract: on-time service, safety, quality, staffing, and financials
- Lead and develop the operations, safety, training, and maintenance managers and the site team
- Be the senior point of contact with the vendors and our partners, and attend weekly, monthly, and quarterly business and safety reviews
- Drive continuous improvement using real operating data; find and fix problems before the client asks
- Make sure every report reaches our corporate office, vendors, brokersand BOD on time and accurately
- Ensure compliance with ADA, DOT, OSHA, EPA, and EEOC requirements and a safe working environment
- Be reachable 24/7 for service emergencies (or designate an empowered alternate)
What you'll need:
- 4+ years of recent experience managing large-scale transportation operations—ADA paratransit strongly preferred
- Working knowledge of ADA paratransit regulations and operations: vehicle operations, maintenance, safety, and training
- Proven P&L / budget management experience
- Experience across union relations, safety and training, HR, IT, project management, and maintenance management
- A track record of building strong teams and working with agency leadership, public officials, and front-line employees
- Knowledge of the larger regional transportation services is plus
Join us as we drive forward innovative solutions in transit services! This role offers an exciting opportunity to shape the future of accessible transportation while leading a dedicated team committed to excellence in service delivery.
Pay: $145,000.00 - $165,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- do you have experience in paratransit transportation/NEMT.
Education:
License/Certification:
- drivers license (Required)
Work Location: In person
