Job Summary
We are seeking a dynamic and detail-oriented Medical Receptionist to join our Glo Dermatology team! In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clerical duties. Your energetic approach will ensure smooth clinic operations, accurate documentation, and a welcoming environment for all visitors. If you thrive in fast-paced settings and have a passion for healthcare support, this opportunity is perfect for you!
Responsibilities
- Greet patients warmly and assist with check-in and check-out procedures using Modernizing Medicine EMA
- Verify patient insurance coverage through the EMR system or insurance portals like Availity, Athenahealth or Medicare, ensuring accurate billing and authorization processes
- Schedule appointments efficiently using medical scheduling software, managing multi-line phone systems with professionalism and courtesy
- Collect and review patient information, update medical records, and ensure compliance with HIPAA regulations to protect patient privacy
- Assist with insurance verification, prior authorizations, and billing inquiries related to medical collection processes
- Maintain organized filing of medical records, lab results, and other documentation while ensuring accuracy in documentation review and CPT coding
- Support clinical staff by preparing care plans, reviewing documentation, and managing administrative tasks such as faxing and scanning documents
- Assist in educating patients on medical grade skincare products and procedures and guiding them towards what is needed to achieve their skin care goals
Skills
- Proficiency in EMR systems such as Modernizing Medicine, Practice Fusion, Epic, Meditech, Athenahealth, eClinicalWorks is a plus
- Strong knowledge of medical terminology, ICD-9/10 coding, CPT coding, and medical billing procedures
- Experience with health information management systems and medical office management software like Modernizing Medicine EMA
- Excellent phone etiquette with the ability to handle multi-line phone systems confidently
- Bilingual abilities are highly valued to serve diverse patient populations effectively
- Demonstrated clinic experience in a healthcare setting with strong organizational skills in office management and front desk operations
- Ability to learn and adapt to new software and computers quickly
- Knowledge of HIPAA compliance standards and experience handling sensitive health information securely
- Strong customer service skills with the ability to communicate clearly and professionally in person and over the phone
- Experience in medical office, medical spas or hospital environments is advantageous but not required; willingness to learn new systems such as Modernizing Medicine EMA is essential
Join our team where your enthusiasm makes a difference! We are committed to fostering a positive work environment that values your contributions while supporting your professional growth. This paid position offers an exciting opportunity to be part of a dedicated healthcare and cosmetic community focused on delivering exceptional patient care.
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Free parking
- On-the-job training
Education:
- High school or equivalent (Required)
Experience:
- Medical receptionist: 1 year (Preferred)
Location:
- Cleveland, OH 44134 (Preferred)
Work Location: In person
