Position Summary
The CSR is responsible for a full range of concierge services to clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, processing in-flight catering requirements, and overseeing aircraft servicing requests.
Essential Duties and Responsibilities
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Serve as the first point of contact to clients by welcoming, assisting, and directing visitors.
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Qualify for and maintain Airport SIDA (where applicable) and valid driver’s license.
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Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
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Answer phone calls in a professional courteous manner and processes request efficiently.
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Prepare and process invoices with accuracy.
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Utilize and maintain directories and reference materials.
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Greet aircraft upon arrival and departure to assist arriving passengers and crew members.
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Operate vehicles and golf carts.
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Maintain friendly demeanor and professional attire in accordance with current standards.
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Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards.
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Assist flight crew in with ramp-side services.
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Coordinate conference room scheduling and setup for various events and executive conferences.
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Communicate clearly and concisely using two-way radios to relay messages internally and externally.
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Restock supplies as needed.
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Accurately maintain valet parking areas and status boards.
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Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up.
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Actively participate in Galaxy FBO Safety Management System.
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Comply with all Galaxy Standard Operating Procedures (SOP’s).
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Observe all safety, environmental and general housekeeping rules and policies.
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Complete and maintain all applicable required training.
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Perform other duties as assigned.
Knowledge, Skills and Abilities
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Ability to interact with professionalism and discretion with clientele.
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Ability to interpret a variety of instructions furnished in written or oral form.
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Ability to handle customer demands and crisis with poise.
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Ability to deliver an exceptional customer experience which is at the core of Galaxy’s commitment to the Client.
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Ability to work in a team driven environment.
Experience and Education
- High school diploma or equivalent (GED)
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1-3 years of customer service experience
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Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
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Valid driver’s license.
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Experience using software programs such as TotalFBO and FlightBridge, preferred.
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Experience with flight scheduling/dispatching in part 91 or 135 operation, preferred.
