Loving Hands Home Healthcare Services LLC is committed to providing compassionate, high-quality home healthcare services that help individuals maintain their independence, dignity, and quality of life in the comfort of their own homes. Our dedicated team of healthcare professionals delivers personalized care that meets each client's unique medical and personal needs while supporting families through every stage of care.
We are seeking an organized, compassionate, and detail-oriented Patient Care Coordinator to join our growing team. This role is essential in ensuring clients receive timely, coordinated, and exceptional care while serving as a primary liaison between patients, caregivers, healthcare providers, and administrative staff.
Position Summary
The Patient Care Coordinator is responsible for coordinating home healthcare services from intake through ongoing care. This position manages client scheduling, communicates with patients and their families, collaborates with healthcare professionals, maintains accurate records, and helps ensure compliance with company policies and applicable healthcare regulations.
The ideal candidate is an excellent communicator with strong organizational skills, the ability to manage multiple priorities, and a passion for providing outstanding customer service in a healthcare environment.
Key Responsibilities
- Coordinate patient admissions and the onboarding process for new clients.
- Schedule and coordinate home healthcare visits with nurses, therapists, aides, and caregivers.
- Maintain accurate patient records and documentation in accordance with company policies and applicable regulations.
- Serve as a primary point of contact for patients, family members, physicians, referral sources, and staff.
- Respond to patient inquiries and resolve scheduling or service concerns in a professional and timely manner.
- Monitor care schedules and communicate changes to patients and assigned clinicians.
- Verify physician orders, referrals, and required documentation before the start of care.
- Collaborate with clinical staff to support individualized care plans.
- Coordinate communication among interdisciplinary care team members.
- Assist with obtaining authorizations and verifying insurance information when applicable.
- Monitor service delivery to help ensure continuity and quality of care.
- Track patient appointments, follow-up visits, and required documentation.
- Maintain confidentiality of patient information in accordance with HIPAA and company privacy policies.
- Prepare reports, maintain databases, and update patient records accurately.
- Support quality assurance initiatives and participate in performance improvement activities.
- Assist with intake coordination, referral management, and patient registration.
- Identify and escalate patient concerns or clinical issues to the appropriate supervisor.
- Maintain professional relationships with referral partners and healthcare providers.
- Participate in staff meetings and ongoing training programs.
- Perform additional administrative and patient support duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
- Associate's or bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field preferred.
- Minimum of two years of experience in healthcare coordination, medical office administration, home healthcare, case management support, or a related role.
- Strong understanding of healthcare terminology and medical documentation.
- Excellent organizational and time-management skills.
- Outstanding written and verbal communication abilities.
- Strong customer service and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Ability to learn and effectively use electronic health records (EHR) and scheduling software.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
Preferred Qualifications
- Previous experience in a home healthcare, hospice, or home care agency.
- Familiarity with electronic health record (EHR) systems.
- Experience with healthcare scheduling and patient intake.
- Knowledge of HIPAA privacy and security requirements.
- Experience verifying insurance coverage and coordinating referrals.
- Bilingual communication skills are a plus.
Essential Skills
- Patient coordination
- Care scheduling
- Customer service
- Communication
- Time management
- Organization
- Problem-solving
- Attention to detail
- Electronic documentation
- Medical terminology
- Team collaboration
- Data entry
- Record management
- Conflict resolution
- Confidentiality
- Multitasking
- Adaptability
- Professionalism
Benefits
Loving Hands Home Healthcare Services LLC offers a competitive benefits package that may include:
- Competitive salary
- Medical, dental, and vision insurance
- Paid vacation, holidays, and sick leave
- Retirement savings plan (where applicable)
- Life and disability insurance
- Employee Assistance Program (EAP)
- Ongoing training and professional development
- Career advancement opportunities
- Flexible scheduling for eligible positions
- Supportive and collaborative work environment
Work Environment
The Patient Care Coordinator works in a professional office environment and may occasionally interact with clients, caregivers, and healthcare providers in the community. The position requires frequent use of computers, telephones, scheduling software, and electronic health records while coordinating multiple tasks and maintaining exceptional customer service.
Physical Requirements
- Prolonged periods of sitting while working on a computer.
- Frequent use of telephones, office equipment, and computer systems.
- Ability to occasionally lift and carry office materials weighing up to 20 pounds.
- Ability to communicate effectively in person, by telephone, and through electronic communication.
Why Join Loving Hands Home Healthcare Services LLC?
At Loving Hands Home Healthcare Services LLC, we believe exceptional patient care begins with exceptional employees. We foster a workplace built on compassion, respect, integrity, teamwork, and continuous improvement. As a Patient Care Coordinator, you will play an important role in connecting patients with the care they need while supporting our mission of delivering reliable, personalized home healthcare services.
If you are passionate about helping others, enjoy working in a collaborative healthcare environment, and thrive in a role that combines organization, communication, and patient advocacy, we encourage you to apply.
Equal Employment Opportunity
Loving Hands Home Healthcare Services LLC is an Equal Opportunity Employer. We are committed to maintaining an inclusive workplace and provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available throughout the application and employment process for qualified individuals with disabilities.
Pay: $50,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: Remote
