1. Act as the first point of contact to greet and receive visitors and students.
2. Provide excellent customer service to a diverse population of internal and external customers.
3. Greet and assist customers in a friendly courteous manner; independently respond to inquiries.
4. Answer and direct telephone calls in a courteous and efficient manner.
5. Provide administrative support with financial transactions including check requests, reallocations, purchase requisitions, use charges, deposits, and other university forms; and maintain required documentation and records.
6. Maintain daily financial operations and files for the departmental accounts including General Fund and Tech Fund accounts.
7. Provide administrative support with Concur travel and purchasing card expense reports.
8. Provide administrative support in the coordination and development of special projects, including websites, social media pages, posters/ displays, newsletters, brochures, marketing, and training materials.
9. Compile financial records for monthly reconciliation.
10. Order supplies for office
11. Arrange travel accommodations for staff when needed
12. Process payroll and EPAF’s approve time sheets for student staff.
13. Assigns projects and provides support for student employees
14. Assist with department programming as needed
15. Maintain effective communication
16. Receive, open, and route mail.
17. Serves as a Designated School Official (DSO)
18. Assist with administrative aspects of international student immigration documents, including processing forms, travel signatures and updating information.
19. Update address changes for enrolled students
20. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
21. Apply safety-related knowledge, skills, and practices to everyday work.
Core mission-critical duties for all Student Affairs staff
- Apply safety-related knowledge, skills, and practices to everyday work.
- Actively engage in creating an inclusive, welcoming, and professional work environment for staff, students, and visitors.
- Collaborate with appropriate stakeholders to ensure that services delivered to students are audience-specific, timely, culturally-relevant, needs-based, aligned with leadership’s priorities and student learning outcomes, and can be evaluated.
- Leverage relevant social media platforms and other marketing and outreach strategies to promote and increase attendance at events.
- Maintain a positive and professional attitude while carrying out responsibilities.
- Identify and propose appropriate professional development opportunities to enhance knowledge and skills.
- Collaborate with supervisor and division leadership to enhance the visibility of achievements by, for example, exploring and submitting proposals to conferences to showcase effective programs that may be replicated within the profession.
- Develop, propose, and manage approved programming budgets based on data and event requirements.
- Recruit, hire, supervise, and evaluate any approved and assigned student employees.
- Participate and actively engage in University continuous improvement initiatives and strategies and apply knowledge to everyday work.
- Assist with collecting program data and other evidence to better understand student needs, student learning, and programmatic formative and summative outcomes.
- Ensure that office databases and other record-keeping systems are updated, accurate, and audit-ready. Submit monthly, annual, and ad hoc productivity reports.
- Support and assist department and divisional leaders in efforts to enhance brand, operations, services, visibility, and impact internally and externally, especially within the profession.
- Perform other mission-critical and position-specific duties as requested based on operational needs (e.g., all-hands-on-deck events such as orientation, welcome week, homecoming, commencement, and other university traditions).
