Position Summary
The Complex Executive Housekeeper provides strategic leadership and operational oversight for all housekeeping and laundry operations at both our Residence Inn and Courtyard properties in Baton Rouge, LA. This role is responsible for delivering exceptional cleanliness, maintaining brand standards, developing high-performing teams, and ensuring outstanding guest experiences.
Essential Duties and Responsibilities
The following is a representative list of duties and is not exhaustive. Other duties may be assigned.
Leadership & Cross-Functional Collaboration
-
Lead all housekeeping and laundry operations across both assigned hotel properties, ensuring consistent service delivery and operational excellence.
-
Conduct performance evaluations, provide ongoing coaching, and identify development opportunities for associates.
-
Develop staffing plans and schedules that support business demands while effectively managing labor costs.
-
Build strong partnerships with Front Office, Engineering, Food & Beverage, Sales, and other departments to maximize operational efficiency and enhance the guest experience.
-
Participate as a member of each hotel's leadership team, contributing to operational planning, budgeting, forecasting, and strategic initiatives.
Operations & Quality Assurance
-
Ensure guest rooms, public spaces, laundry facilities, and back-of-house areas consistently meet or exceed PAH Management and brand cleanliness standards.
-
Conduct daily inspections of guest rooms, VIP accommodations, public areas, linen closets, storage rooms, housekeeping carts, and laundry operations.
-
Monitor guest satisfaction scores, cleanliness metrics, online reviews, and brand quality assurance inspections; implement action plans to improve performance.
-
Coordinate room availability with Front Office leadership to maximize occupancy while maintaining quality expectations.
-
Ensure housekeeping assignments, room status updates, and daily productivity reports are completed accurately and on time.
Safety, Compliance, & Property Management
-
Ensure compliance with OSHA, ADA, local health regulations, and all applicable federal, state, and local requirements.
-
Maintain compliance with PAH Management policies and brand standards, as applicable.
-
Promote safe work practices and ensure associates receive ongoing safety training related to chemical handling, equipment operation, and workplace safety.
What You Bring
Required:
-
High school diploma or equivalent required.
-
Minimum three (3) years of progressive housekeeping leadership experience within the hospitality industry, including previous supervisory or management experience.
-
Strong knowledge of housekeeping operations, inventory management, scheduling, labor management, quality assurance, and guest service standards.
-
Experience developing associates, coaching teams, and managing departmental performance.
-
Proficiency with Microsoft Office Suite and hotel property management systems.
Preferred:
-
Previous experience overseeing housekeeping operations for multiple hotels or dual-branded properties.
-
Bilingual or multilingual communication skills.
-
Certified Executive Housekeeper (CEH) or similar hospitality certification.
-
Experience preparing for and leading brand quality assurance inspections.
Work Environment and Physical Requirements
-
This position is based on property in Baton Rouge, LA, with responsibility for housekeeping operations at the two assigned hotel properties.
-
Regular travel between both assigned hotels is required.
-
Must be available to work a flexible schedule, including mornings, evenings, weekends, holidays, and extended hours as business needs require.
-
Ability to stand, walk, climb stairs, bend, kneel, stoop, and move throughout guest rooms, public areas, laundry facilities, storage rooms, and back-of-house operations for extended periods while conducting inspections and supporting daily operations.
-
Occasionally lift, carry, push, or pull housekeeping supplies, linens, equipment, or other materials weighing up to 50 pounds.
-
Ability to remain in a stationary position while preparing schedules, reviewing reports, managing budgets, participating in meetings, and using computers and other office equipment.
-
Regular exposure to cleaning chemicals, laundry equipment, varying temperatures, moderate noise levels, and active hotel environments.
Compensation and Benefits
Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.
Benefits include:
• Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan
• Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, and child) • Hotel Stay Perks (Marriott and Hilton programs) • Accident, Critical Illness, and Hospital Indemnity Insurance • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)
About PAH
PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.
Equal Opportunity Employer
Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
