Regional Manager

ADAS Safe
Springfield, MA

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Job Details

Qualifications

HR change management strategy
Employee onboarding
Succession planning
Team member evaluation
Managing teams in a customer support role
Coaching
Employee retention
Performance feedback (performance evaluation method)
Auto service management
Leadership development
Managing clients in a customer support role
Achieving annual sales growth
Disciplinary action management
Team development
Quality performance measurement
Talent pipeline development
Professional development support
Team training
Profit & Loss statement
Financial performance measurement
Operational excellence initiatives
Production efficiency metrics
Change management support (employee development activity)
Onboarding process management
Leadership development initiative
Managing business operations budgets

Full Job Description

Springfield, Ma

Regional Manager

Job Description

The Regional Manager owns operational performance, P&L, and customer experience across ADAS Safe’s mobile calibration operations in New England. The role leads a team of technicians, pod leaders, and supervisors, sets the standard for execution, and serves as the senior point of accountability for client outcomes across the region.

Key Responsibilities

Own day-to-day operations and operational excellence across the region; set and deliver monthly and quarterly goals across customer service, team management, operations, and financial performance.
Own the regional P&L: revenue, labor and capacity planning, equipment, vendor spend, and operating costs. Deliver financial performance at or above company targets.
Hire, onboard, coach, and develop technicians, leads, and supervisors. Partner with Training leadership to close skill gaps, reduce misdiagnosis rates, and improve technician proficiency.
Ensure technicians have the tools, equipment, training, and support needed to be the first and last call the client makes.
Monitor and improve key operational KPIs: technician utilization, first-time-right calibration rates, missed appointments, and client and technician retention.
Own client relationships across the region post-launch as the primary point of contact for communication and escalations. Resolve issues with urgency.
Translate client feedback into operational improvements and team development plans.
Establish change management plans, new processes, and efficiencies so teams operate in a standardized way across all markets.
Partner with Sales and Leadership to drive revenue growth by expanding services and identifying new markets and opportunities.
Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition, and retention.
Uphold regional standards for “pride of place”: vehicle condition, inventory accuracy, tooling management, and technician presentation.

Required Skills

Directly lead technicians, pod leaders, and supervisors; ensure consistent execution of operational, technical, and customer standards.
Hire, onboard, and ramp new team members with Training and HR; ensure readiness, safety, and utilization expectations are met.
Run regular 1:1s, quarterly performance reviews, and coaching sessions; assess performance, address gaps, and reinforce expectations.
Set measurable goals aligned to regional KPIs (utilization, first-time-right, quality, safety, customer satisfaction).
Identify high-potential talent; build a bench and succession plan for pod lead and supervisor roles.
Address performance issues promptly with corrective action and documentation in partnership with HR.
Foster a culture of accountability, pride, safety, and continuous improvement.

Education and Experience

4+ years of progressive experience in field operations, fleet services, automotive service, or technical services.
1+ years directly leading technicians, leads, and/or supervisors.
Proven ownership of regional P&L, including revenue growth, labor optimization, vendor spend, and operating costs.
Strong understanding of technical service environments (automotive, calibration, diagnostics, or adjacent).
Experience partnering with Training, Sales, and Operations leadership to drive performance.
Customer-facing background managing enterprise or multi-location clients.
Comfort operating in fast-growing, ambiguous environments with evolving processes.

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Regional Manager

Job Description

Key Responsibilities

Required Skills

Education and Experience

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