- Demonstrated ability to foster a positive, motivating, and supportive work environment
• Strong collaboration skills with a commitment to delivering exceptional customer service in all situations
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Access, File Maker Pro, and MIRS
• Ability to organize and analyze large volumes of data, develop functional spreadsheets, and prepare clear, actionable report summaries
• Ability to interpret and apply State and Federal laws, rules, policies, procedures, and Collective Bargaining agreements
• Exceptional attention to detail and strong problem solving abilities
• Ability to respond quickly and effectively under pressure
• High level of independence, initiative, and sound judgment
• Skill in handling challenging interpersonal situations with tact, diplomacy, and professionalism
• Experience working in a fast paced setting with the ability to prioritize workload, meet deadlines, and adapt to continual change