Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem.
- Recommend potential products or services to management by collecting customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Resolve customer complaints via phone.
- Greet customers warmly.
- Assist with placement of orders.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
