Position
Our Retail Sales Associates play a vital role in our mission of “Creating & Sharing the Experience of a More Flavorful Life.” Every guest interaction is an opportunity to deliver an engaging and flavorful experience, many of whom are visiting us for the first time! The Spice & Tea Exchange® of Disney Springs prides itself on operating as the Flagship location for our brand; providing opportunities for retail associates to learn and grow in a culinary-centered environment. Retail Sales Associates contribute to our daily store operations and function as our greatest brand ambassadors.
Essential Job Duties
- Welcome each guest into the store and ensure they receive a stellar customer service experience during their visit.
- Establish rapport with customers, field questions concerning product information, the uses of our products and pricing.
- Maintain merchandise and product inventory levels throughout the store (e.g., on shelves, counters, tables, and containers).
- Help maintain store appearance by contributing toward daily routines.
- Assess store inventory levels; notify management of replenishment requirements.
- Price merchandise with labels, SKU’s and locations.
- Blend and package product as necessary, and when applicable.
- Maintain solid, accurate and current product knowledge to promote our products by reading applicable publications and attending required training activities.
- Comply with operating standards and procedures pertaining to the daily store operation.
- Contribute to the team effort and embody the Disney keys of Inclusion, Safety, Courtesy, Show and Efficiency.
Knowledge and Job Requirements
- An engaging personality with proven customer focus and all-star customer service skills.
- Proven Experience in a similar role. This includes Guest Experience Associate, Product Experience Associate, Guest Engagement Associate, and culinary oriented positions.
- Strong Understanding of the retail sales process. This includes using exceptional communication skills, cross-selling, and basic math skills.
- Ability to work a consistent and reliable schedule: days, nights, and weekend availability.
Store hours: Sun-Thurs: 10AM-11PM Fri & Sat: 10AM - 11:30PM
A willingness to work Holidays, a plus.
- Interest in and desire to share knowledge of our many product varieties.
- Detail oriented with ability to utilize simple math skills to measure ingredients, read a scale and follow recipes.
- Appreciates the spice aromas.
- Ability to pivot and remain flexible in a fast-paced environment
- A Self-motivated team player
- Full Time Minimum: 30 hours per week
Physical Requirements
- Ability to operate simple kitchen tools and food equipment
- Must be able to position self to assemble and prepare merchandising displays.
- Must be able to stand for extended periods of time (can be up to 100% of the time).
- Ability to lift and maneuver inventory; up to 50lbs.
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