Title: SERVER/BARTENDER
Reports to: Restaurant Manager
FT/PT
Summary of Position:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server and bartender's primary objective is to show our guests such a marvelous time that they will want to return again and again.
Server Duties & Responsibilities:
- Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Be able to make wine suggestions to go with food orders.
- Take food and beverage orders from guests, enter orders in our point-of-sale system, which relays orders to the kitchen and bar.
- Deliver food and beverages from the kitchen and bar to guests promptly.
- Perform side work at the start and end of each shift as required by the service station assignment.
- Maintain clean service areas.
- Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable).
- Be ready and willing to assist fellow servers as situations arise.
- Be ready and willing to assist the busperson with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant, as directed by the restaurant manager or immediate supervisor.
Bartender Essential Functions:
- Fills drink orders, either taken directly from patrons at the bar or through servers.
- Responsible for station inventory and cash banks.
- Checks the identification of customers to ensure they meet the minimum age requirement for the purchase of alcohol and tobacco products.
- Prepares mixed drinks accurately, serves bottled or draught beer, and pours wine or other beverages.
- Stocks and prepares garnishes for drinks; maintains an adequate supply of ice, glasses, and other bar supplies; and keeps the bar area clean for customers.
- Collects payment, operates the cash register
- Washes glassware and utensils.
- Serves food to customers who dine at the bar.
- Maintains an inventory of liquor, mixes, and other bar supplies at their station.
- Inform supervisor(s) of any inventory shortages.
- Serves and interacts with patrons.
- Answers phones and processes to-go orders.
- Operates juicers and other bar-related equipment to mix drinks.
- Adhere to the work schedule as assigned.
- Other duties as assigned.
Qualifications:
Minimum Qualifications:
- Communication skills that demonstrate friendliness and ease, adequate to directly serve and interact with customers.
- TABC certification.
- Food Handler certification.
- General knowledge of bar drink recipes and enthusiasm for craft.
- Quality customer service skills.
- Minimum 2 years of experience in restaurant front-of-house staff.
- Ability to work closely with other staff, at a consistently fast pace, while performing a variety of time-constrained tasks.
- Requires good memory to avoid confusing customers’ orders and to recall the faces, names, and preferences of frequent patrons.
- Basic POS skills to place orders and generate customers’ bills.
Physical Effort:
- Stands and walks behind the bar for the duration of the shift.
- Lifts and carries up to 25 pounds to stock the bar.
