JOB
Our Department of Local Services (DLS) Director’s Office is currently seeking to hire a Customer Support Liaison who plays a role in support of DLS. This position will be responsible for building a cohesive workplace culture across the work unit.
Currently the Deputy Director’s Office has responsibility for community relations for unincorporated King County, economic development, performance monitoring, service response, contracting, emergency operations, intergovernmental relations, participatory budgeting and community needs activities. Staff is based in King Street Center in downtown Seattle. This position will be required to work from the King Street Center building in Seattle. There will be times that this role will participate in community events with DLS staffing on evenings and on weekends.
About the Department of Local Services:
King County is the local service provider for the?roughly one?quarter-million people who live in the unincorporated areas of the county; collectively, these communities would be the second largest city in the state. The Department of Local Services includes a Director's Office, Road Services,?and Permitting divisions, as well as long-range planning, code writing, subarea planning, and comprehensive planning teams. Together, this department provides a single executive point of accountability for delivering local services to all unincorporated areas of King County.
Our Commitment to Equity, Racial and Social Justice
The Department of Local Services is deeply dedicated to fostering Equity and Racial and Social Justice in every aspect of our work. Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and perspectives of our people, partners, and the communities we serve. Through this work, we dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge this journey is ongoing, and weremainsteadfast in our efforts to create a positive impact for our employees and communities alike.?
EXAMPLE OF DUTIES
- Lead and manage intake, tracking, and reporting of email inquiries, calls, and comments received from community members, leadership, and elected officials for the director’s office.
-
Develop a department-wide tracking and reporting system of all customer inquiries and responses including Frequently Asked Questions. Maintain records of responses to ensure consistency across recipients and to ensure compliance with public records retention laws.
-
Be responsible for coordinating the full lifecycle of inquiries and service requests from intake through response and fulfillment. Provide regular status reports, and trending issues and topic evaluations received from external comments for leadership.
-
Develop effective networks with the agency and key King County staff to support timely research and response. Coordinate with internal subject matter experts to write, review, and prepare timely written email responses for signature by division or department management or elected officials.
-
Assist with coordinating or participating in-person and remote (online) community outreach and internal engagement as needed. Examples include in-person or online community meetings, open houses, and major staff engagement meetings and events.
-
Foster a spirit of inclusion and belonging while coordinating, collaborating, and communicating with a wide variety of people with diverse backgrounds. Incorporate equity and social justice wherever possible into the DLS customer service program.
-
Perform other duties as assigned.
Values (ACTIVATE)
-
Accountable
-
Collaborative
-
Timely
-
Impactful
-
Value Employees
-
Accessible
-
Trusted
-
Equitable
SUPPLEMENTAL INFORMATION
INTERVIEW SCHEDULE:
Those applicants who pass the initial screening will be invited to participate in a 15-minute phone interview the week of 08/03/2026.
If you are selected to move forward after the phone interview, you will be invited for a 45 minute in-person interview in the week of 08/10/2026.
WHO MAY APPLY:
This recruitment is open to all qualified applicants and may be used to fill current and or/future career service, term-limited temporary, short-term temporary, and or/special duty positions over the next six months.
Special duty opportunities are open only to current King County career service employees who have completed the initial probation. Special duty applicants must have approval from their current supervisor to accept an assignment. Current employees selected for special duty will be compensated based upon the provisions of the collective bargaining agreement, King County Personnel Guidelines, or Coalition Labor Agreement for their base assignment.
APPLICATION PROCESS:
A full and complete King County application is required. You may also provide a resume and cover letter, summarizing how you meet the experience, qualifications, knowledge, and skills for the position.
Applications will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Minimum qualifications and answers to supplemental questions must be demonstrated in your application materials.
For interviewing tips, please see the STAR-LA method:star-la_interview_method.pdf
WORK SCHEDULE:?
The work week is normally Monday through Friday, 8:00 a.m. to 5:00 p.m., but may at times require work outside of normal business hours and on weekends. ?This position is Exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime pay.
EMERGENCY DESIGNATION STATUS:
This position has been designated as Non-Mission Critical -Employees who staff county functions or services that may be delayed, suspended, or diverted in an emergency while essential functions are prioritized Mission Critical.
UNION MEMBERSHIP:
This position is non-represented.
TELEWORKING REQUIREMENTS:
This is a hybrid position. We will work in the office at least three days a week to foster connection and responsiveness, arrive prepared and on time, and structure meetings with clear goals and next steps.
Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work in a hybrid environment.
For more information regarding this recruitment, please contact:
Sonali Naidu, [email protected]/206-684-2454
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.
