JOB The Forsyth County Department of Public Health is seeking a self-motivated individual for a vacant Human Services Technician position. This position supports the Women, Infants, and Children (WIC) program which is a federal program administered by the United States Department of Agriculture. WIC is designed to provide supplemental nutritious foods and nutrition education as an adjunct to good health care during critical times of growth and development in order to prevent the occurrence of health problems and improve health status. To qualify for the WIC Program the applicant must meet specific income guidelines and also have an identified medical/nutritional risk problem.
Work requires interaction with clients from different cultures that speak different languages and various professional disciplines.
The WIC Program in federally funded on a yearly basis.
Work schedule: M-F 8:00 am - 5:00 pm
Some Thursdays 8:00 am - 8:00 pm (Weekly working hours will be no more than 40)
When working night clinic, hours will be adjusted
EXAMPLE OF DUTIES The successful candidate should have the following knowledge, skills and abilities:
Proficiency to perform basic computer functions using State computer system, Crossroads, and MS Office software.
Ability to type a minimum of 45 wpm.
Ability to communicate effectively orally and in writing.
Ability to interpret and explain WIC program guidelines.
Ability to prepare accurate documentation of all transactions.
Ability to maintain effective working relationships with peers and clients. SUPPLEMENTAL INFORMATION Essential duties and responsibilities include but are not limited to:
Determines eligibility and income screening for the WIC Program.
Scheduling appointments.
Helping with measurements and finger sticks.
Working at satellite clinics as needed.
Explaining the program rules and responsibilities to participants.
Issuing electronic cards and explaining how to use the benefits.
Answering phone calls.
Calling participants to remind them of their appointments.
Other related duties.
