Job Overview
We are seeking a dynamic and energetic Supervisor of the Front of House to lead our hospitality team with enthusiasm and professionalism. In this pivotal role, you will oversee daily operations at the front of the venue, ensuring exceptional guest experiences while managing staff, coordinating events, and maintaining operational excellence. Your leadership will foster a welcoming environment, drive team performance, and uphold the highest standards of customer service. This position offers an exciting opportunity to influence the guest journey from arrival to departure, ensuring smooth operations and memorable experiences.
Duties
- Supervise and motivate front-of-house staff, including servers, hosts, and event personnel, to deliver outstanding guest services
- Oversee shift management, ensuring adequate staffing levels and smooth transitions between shifts
- Coordinate and manage event setups, ensuring all logistical details are executed flawlessly from start to finish
- Handle guest inquiries, resolve issues promptly, and ensure a positive experience for all visitors
- Manage operational tasks such as cash handling, billing, and report writing to maintain accurate records
- Collaborate with management on budgeting, resource allocation, and operational improvements
- Ensure compliance with health and safety regulations by maintaining cleanliness, safety protocols, and first aid readiness including CPR certification
- Utilize technical proficiency in Microsoft Office for scheduling, reporting, and communication purposes
- Lead team meetings to communicate expectations, provide training updates, and foster a collaborative work environment
- Make managerial decisions swiftly during high-pressure situations to uphold service standards and operational efficiency
Qualifications
- Proven experience in hospitality or restaurant management with a focus on front-of-house supervision
- Demonstrated leadership skills with experience in staff supervision and team management
- Strong background in events management and operational coordination for large venues or resorts
- Excellent communication skills for managerial decision-making and staff supervision
- Proficiency in Microsoft Office suite for report writing and administrative tasks
- Experience in managing budgets, cash handling, and operational logistics
- Knowledge of customer service best practices within hospitality or event venues
- Prior experience with shift management and guest services is essential
- Familiarity with health & safety standards including first aid and CPR certification preferred
- Previous assistant manager or supervisory experience in a similar setting is highly desirable
Join us to lead a vibrant team dedicated to creating unforgettable guest experiences! Your expertise will be instrumental in elevating our front-of-house operations while fostering a lively, welcoming atmosphere. We value energetic leaders who thrive on teamwork, operational excellence, and delivering top-tier hospitality.
Pay: $19.00 - $25.00 per hour
Benefits:
Work Location: In person
