Description:
Job Overview:
We are seeking a Full Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed.
Responsibilities:
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Provide desktop support for Windows/macOS operating systems, software applications, and network connectivity.
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Troubleshoot hardware issues, including desktops, laptops, printers, and peripherals.
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Assist with system updates, installations, and maintenance.
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Respond to help desk tickets and provide timely resolutions.
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Support remote and on-site users with technical issues.
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Document issues, resolutions, and technical processes.
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Collaborate with the IT team on projects and improvements.
Requirements:
Requirements:
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Associate degree in IT, Computer Science, or related field.
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2–4 years of experience in desktop support or IT helpdesk roles.
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Proficiency in Windows OS, Microsoft 365, and common desktop applications.
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Experience with Active Directory, remote administration tools, and ticketing systems.
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Excellent communication and customer service abilities.
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Familiarity with Windows and macOS environments.
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Working knowledge of networking concepts (Wi-Fi, VPN, TCP/IP).
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Strong troubleshooting and problem-solving skills.
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Excellent customer service and communication skills.
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Ability to work independently and adapt to a flexible schedule, including nights and weekends.
Preferred Qualifications:
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IT certifications (CompTIA A+, Microsoft, or similar) are a plus.
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Experience with Active Directory, Office 365, or remote management tools.
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Self-motivated with active listening skills.
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Action oriented hands on self-starter that prefers to be pro active instead of reactive.
