Flourish is seeking a qualified and motivated intake coordinator to work at our multi-specialty infusion clinic located in Fort Wayne.
Patient Experience & Front Desk Operations
- Greet patients warmly upon arrival and ensure timely, professional check-in and check-out processes.
- Answer incoming phone calls and respond to voicemail in a timely, professional, and courteous manner.
- Schedule, reschedule, and confirm patient appointments as needed, coordinating closely with clinical and intake teams.
- Collect and verify patient demographic and insurance information when applicable.
- Ensure that patients feel welcomed, informed, and well cared for during every interaction.
Clinic Coordination & Environment
- Monitor and maintain the cleanliness, organization, and presentation of the clinic's front office, waiting area, and common spaces.
- Ensure that snacks, beverages, and amenities for patients are stocked and readily available.
- Order and manage clinic office and non-clinical supply inventory to avoid shortages or overstocking.
- Report facility issues (cleaning, maintenance, etc.) promptly to ensure a safe and welcoming environment.
Communication & Liaison Duties
- Serve as the primary liaison between the clinic and referring provider offices, ensuring prompt communication and positive relationships.
- Coordinate with the intake team and clinical staff to ensure a smooth flow of patients and accurate scheduling.
- Assist with internal communications and support cross-functional collaboration to address operational needs.
- Relay patient or visitor concerns to leadership with professionalism and discretion.
Administrative Support
- Perform administrative duties such as scanning, faxing, printing, filing, and data entry.
- Maintain logs or records as assigned to support clinic compliance and operational efficiency.
- Help prepare the clinic at opening and secure it at closing, following established protocols.
Qualifications:
- High school diploma or equivalent required; post-secondary education or training in healthcare administration or customer service preferred.
- 2+ years of front office or administrative experience in a healthcare setting.
- Exceptional customer service skills and a welcoming, patient-centered approach.
- Excellent verbal and written communication skills.
- Proficient in phone etiquette, scheduling software, and EMR systems (experience with WeInfuse a plus).
- Organized and efficient with the ability to multitask and manage priorities under pressure.
- Professional appearance and demeanor with a focus on discretion and confidentiality.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Work Location: In person
