The Customer Service Representative (Dedicated) is responsible for updating active shipment
information in the dispatch system, communicating load status to customers and internal teams, and
resolving shipment issues. This role supports operational efficiency by maintaining accurate load
tracking, providing timely updates, and ensuring high-quality customer service at a dedicated customer
location.
- Keep the daily yard check updated throughout the day using Excel
- Coordinate yard moves with Cummins personnel
- Accurately process and update load status in the TMW dispatch system
- Manage incoming customer orders and input them into the system
- Communicate transportation information clearly using correct industry terminology
- Interpret and act on carrier tracing reports
- Update customers regularly on ETA status and any shipment issues
- Email internal teams regarding tracing or load discrepancies using Microsoft Outlook
- Identify and escalate potential issues to sales representatives and management
Required Education and Experience
- High School diploma or GED
- 1 year of customer service experience
Preferred Education and Experience
- Customer service experience in the transportation, logistics, or supply chain industry
Essential Knowledge, Skills, and Abilities
- Proficient with Windows-based software, including Excel, Outlook, and dispatch systems
- Strong verbal and written communication skills
- Ability to prioritize tasks in a dynamic environment
- Solid problem-solving and decision-making abilities
- Effective time management and organizational skills
- Commitment to delivering high levels of customer service
Physical Requirements
- Ability to sit for up to 90% of the workday using a computer, phone, keyboard, and mouse
- Ability to stand, walk, bend, and stoop for the remaining time
- Ability to lift up to 15 pounds
