Pay Range: $12.77 – $15.00 per hour
Objective: To properly greet, assist, and service current and potential members as they enter the club.
Reports To: Front Desk Manager
Criteria:
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CPR/AED certified within 60 days
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1 year of customer service experience preferred
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In accordance with Virginia law, salary history will not be requested or used in the hiring process
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Must follow all Service Standards and club policies
As an AFF Team Member, responsibilities include, but are not limited to:
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Get & Keep Members
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Embrace and follow the company Mission, Service Standards, AFF Training and Policy Manuals, and any department-specific training documents.
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Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members’ names whenever possible.
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Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
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Arrive to work 5 minutes early and wear department‑specific uniform.
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Actively participate in all department and club meetings.
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Be a team player by contributing to both club and organizational goals.
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Maintain open and honest communication with the team, partnering together as fitness professionals.
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Read and sign the communication log.
As a Welcome Desk Team Member, responsibilities include, but are not limited to:
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Smile and acknowledge all guests and members as they enter and leave the club.
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Understand and implement guest policy.
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Monitor member check‑in by verifying membership cards, taking photos, and properly checking in family members.
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Understand and administer the UPS system for Membership Directors.
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Efficiently answer the phone within three rings and direct calls appropriately.
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Properly take and relay phone messages.
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Record all reservations.
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Establish proficiency with the member management system.
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Complete opening, closing, and cleaning checklists and follow procedures as outlined by management.
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Inform members of upcoming activities, promotions, and policy changes.
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Maintain a clean and attractive front desk area.
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Complete all administrative and support duties assigned within and across departments.
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Input and manage your weekly work schedule in the club’s scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need
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Perform other duties as reasonably assigned.
