Who You Are
You are a steady, organized, financially minded operations leader who knows how to keep the day-to-day moving without needing to be micromanaged.
You enjoy being the person others can count on to bring structure, clarity, and follow-through to a busy environment. You can look at a messy process and think, “We can make this better.” You are comfortable managing people, solving operational problems, reviewing financial information, and creating systems that help a team work more consistently.
You do not need a corporate playbook handed to you. In fact, you probably prefer a role where you can help build the playbook.
You are calm under pressure, direct when needed, and emotionally intelligent enough to hold people accountable without creating unnecessary friction. You can have a tough conversation, but you do not lead through intimidation. You bring maturity, steadiness, and practical problem-solving to the team around you.
Most importantly, you are looking for a role where your work has real impact. You want to be a trusted right hand to leadership, help strengthen internal operations, and support a community that depends on strong financial, operational, and people systems working well behind the scenes.
Who We Are
We are a private lake community in Sardinia, Ohio, serving residents, property owners, and members through a wide range of community operations, services, facilities, and infrastructure.
Our work touches many parts of daily community life, from office administration and member services to property-related coordination, water and sewer operations, grounds, facilities, pools, payments, rules, regulations, covenants, and internal staff support.
We are entering an important stage of growth and operational improvement. As the community continues to evolve, we are focused on strengthening our internal systems, improving consistency, building clearer SOPs, and giving leadership the ability to focus on long-term planning, public funding, infrastructure needs, and future expansion.
This role is an important part of that next chapter.
The Assistant General Manager / Operations Manager will serve as a key operational partner to executive leadership and help manage the internal engine of the organization.
Benefits / Perks
- Competitive Base Salary
- Health insurance
- Dental and vision support
- 401(k) with 2.5% match
- Paid time off part of overall benefits structure
- Stable, full-time, on-site role
- 40-hour work week
- Comp time or adjusted hours for any over time worked
- Broad leadership exposure
- Opportunity to work directly with executive leadership
- Meaningful role supporting a private residential lake community
- Ability to create structure, improve processes, and make a visible impact
What You’ll Do and Learn
In this role, you will help manage the daily operations of the community and serve as a right hand to executive leadership. You will help ensure the office, staff, financial processes, operational systems, and community-facing responsibilities are running smoothly.
You will be involved in both the details and the bigger picture. Some days may involve reviewing financial information, reconciling accounts, coordinating staff schedules, helping resolve a property or facilities issue, or stepping in when a member concern needs additional support. Other days may involve building SOPs, improving internal workflows, training staff, or helping leadership prepare the organization for future growth.
Key responsibilities include:
- Manage day-to-day internal operations across office, administrative, and community support functions
- Supervise and support office staff, helping ensure accountability, consistency, and strong communication
- Provide financial and accounting oversight, including balance sheet understanding, reconciliations, budgeting support, and financial review
- Work closely with accounting resources to ensure accurate financial processes and reporting
- Coordinate staff schedules and help ensure appropriate coverage during busy periods
- Support property management-related needs and operational follow-through
- Help coordinate community operations related to water, sewer, grounds, facilities, pools, and other day-to-day needs
- Step in to support member or public-facing issues when escalation is needed
- Create, update, organize, and implement standard operating procedures
- Help train staff on SOPs, internal expectations, rules, regulations, covenants, and community processes
- Identify gaps in current workflows and build practical systems to improve consistency
- Serve as a trusted operational partner to leadership so the General Manager can focus on strategic priorities, infrastructure projects, public funding, and long-term planning
- Bring calm, steady leadership to a busy environment where people, process, and follow-through all matter
This is a strong opportunity for someone who wants ownership, variety, and the ability to build structure in a meaningful community-based organization.
Qualifications
The ideal candidate will bring a blend of accounting knowledge, operations management experience, and people leadership ability.
We are looking for someone who has:
- Experience managing office operations, administrative teams, property/community operations, municipal-style operations, nonprofit operations, or a similar environment
- Strong accounting and financial understanding
- Ability to read and understand balance sheets
- Experience with reconciliations, budgeting, financial reports, or accounting processes
- Prior people management or staff supervision experience
- Ability to lead calmly, professionally, and with appropriate accountability
- Strong organizational and follow-through skills
- Experience creating, improving, or implementing SOPs, workflows, or internal processes
- Comfort working in a hands-on, on-site leadership role
- Ability to manage multiple priorities in a busy environment
- Strong communication skills with staff, leadership, vendors, members, and community stakeholders
- Practical problem-solving ability
- Sound judgment and emotional intelligence
- Willingness to work occasional Saturday mornings during member payment or peak activity periods
Experience in any of the following environments may be especially helpful:
- HOA, POA, or private community management
- Property management
- Municipal administration
- Utility district administration
- Accounting or finance operations
- Office management with financial oversight
- Club, recreation, or community association operations
- Nonprofit or small organization operations leadership
This role may not be the right fit for someone who only wants to do accounting, only wants to manage people, or only wants a narrowly defined administrative role. The right person will enjoy variety, ownership, and the opportunity to help build stronger systems from the inside out.
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
