The Night Audit Supervisor oversees the Call Center, Front Desk, Bell Hop & Night Custodian positions. They are responsible for hiring, scheduling and training the employees in these areas. Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
-
Provide exceptional customer service to all internal and external customers.
-
Schedule, interview and hire new employees in the call center, front desk and custodian positions.
-
Provide feedback and coaching to employees when necessary.
-
Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
-
Ability to tolerate angry or upset customers.
- Excellent communication skills.
-
Know and follow company policy and procedures.
-
Must be personable and willing to establish a rapport with guests.
-
Must be able to conform to a professional look.
-
Must be able to work a flexible schedule to include nights, weekends and holidays.
- Knowledgeable in all casino areas, marketing programs, safety & security operations.
-
Must be punctual.
-
Refined verbal and written communication skills.
-
Ability to work under frequent time pressures in a busy environment.
-
Prioritize, organize and follow up.
-
Work cohesively with co-workers as part of a team.
-
Maintain confidentiality of guest information and pertinent hotel data.
-
Be a clear thinker, remaining calm and resolving problems using good judgment.
-
Previous hospitality experience preferred but not required
-
Associate’s degree or relevant supervisory experience
- TIPS certified on property.
- Overnight shifts
-
Recognize the resort is a 24/hour 365 day a year operation, flexibility in shifts required.
- Pre-employment drug test required. Arranged by Grand Falls upon offer of employment.
