Objective of the Position: To oversee and coordinate the daily activities of the center, ensuring consistent service delivery, volunteer engagement, and adherence to organizational policies and direction provided by the Women’s Programs Administrator.
Reports to: Women’s Programs Administrator
Supervises: Office Assistants, Client Advocates, and Program Mentors
Status: full-time, hourly non-exempt
Scheduled Hours: Mondays 8:30 am – 6:30 pm / Tuesdays, Wednesdays, Thursdays, Fridays 8:30am – 4:30pm
Education & Experience: Bachelor’s degree in nursing, management, ministry, or related experience equivalent desired
Skills: Staff & volunteer management, excellent written and verbal communication skills, detail-oriented, organized, proficient in Microsoft Office, and general knowledge of computer systems
Qualifications:
-
Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Lord and Savior
-
Exhibit a strong commitment and dedication to the pro-life position
-
Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and the policies and procedures of Hope Rising
-
Be able to respect and keep information confidential
-
Complete the volunteer orientation and position training
-
Be able to carry out responsibilities with little or no supervision
-
Be able to provide spiritual leadership, discipleship, and support to volunteers
-
Be able to commute to all centers
Essential functions:
-
Ensure that prayer is an integral part of the day-to-day operation of the pregnancy center site
-
Work with supervisors to execute strategic plan objectives to accomplish the ministry goals of the organization
-
Provide managerial direction for all Client Advocates, Office Assistants, and Program Mentors
-
Ensure that policies and procedures are followed to provide quality service to clients
-
Communicate the needs of the center with the Women’s Programs Administrator
-
Oversee the management of file systems, Ekyros charting, inventories, client follow-up, and other operations
-
Ensure that the center site is clean and well-maintained
-
Oversee the data entry of client information
-
Conduct written and oral evaluations of Office Assistants, Resource Manager (if applicable) & female Client Advocates every year
-
Coordinate appreciation activities and events for volunteers under the direction of the Women’s Programs Administrator
-
Inform the Women’s Programs Administrator, Director of Program Strategy, and Executive Director of any problems that could impact the organization as a whole, internally, or publicly
-
Interview all prospective female Client Advocate volunteers with the Women’s Programs Administrator
-
Oversee Client Advocates regarding professional telephone manners, scheduling of appointments, reception of clients, intake, follow-up, accurate record keeping, and adherence to the Hope Rising policy and procedures
-
Ensure adequate coverage for client visits with Client Advocates and Office Assistants
-
Maintain client appointments in eKyros
-
Serve as back-up for Client Advocates
-
Perform pregnancy testing when nurses are not available
-
Communicate relevant client testimonies to the Director of Partner Development
-
Oversee budget expenditures
-
Review monthly statistics to ensure accuracy, completeness, and targeting of strategic goals
-
Provide monthly written reports (by the 7th of every month) to the Women’s Programs Administrator
-
Attend and participate in monthly Staff meetings held the second Thursday of the month
-
Attend and participate in the monthly Women’s Programs meetings
-
Other duties assigned by the Women’s Programs Administrator
Physical and mental requirements:
-
Visual and auditory accuracy
-
Continuous use of a computer
-
Frequent use of the telephone
-
Continuous repetitive grasping and manipulation of both hands
-
Continuous conversational communication
-
Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
-
Frequent use of a personal car
-
Understand and carry out simple, detailed, oral, and written instructions
-
Memorize and retain instructions
-
Read and interpret detailed specifications
-
Frequent lifting of 30 lbs. or more
The Center Manager shall receive at least one annual written and oral evaluation by the Women’s Programs Administrator.
