STRTP Administrator
Z.N.D. RESIDENTIAL, INC. (Z.N.D.)
Location: Fresno, California
Job Type: Full-Time
Schedule: Monday through Friday, 7:00 AM–3:00 PM
Hours: 40 hours per week
Work Setting: In person
Job Summary
Z.N.D. RESIDENTIAL, INC. (Z.N.D.) is seeking a strong, experienced, and highly accountable STRTP Administrator to serve as the highest-level leader of our residential program.
This is not a passive administrative position. This is not a senior direct-care position. This is not a role for someone who waits to be told what to do.
The STRTP Administrator is expected to take full ownership of the residential facility and ensure that it is operated correctly, safely, professionally, and in full compliance at all times.
The person selected for this position must be able to step into the facility and lead with the same level of urgency, responsibility, judgment, and attention to detail as the Licensee. The Administrator must think like an owner, act like an executive, and understand that every staffing issue, documentation failure, licensing concern, safety risk, operational breakdown, and unresolved problem on the residential side ultimately falls under their leadership.
This person will be responsible for making sure the facility runs correctly whether the Licensee is physically present or not.
The STRTP Administrator must be visible, decisive, organized, respected, and fully engaged in the daily operation of the program. The Administrator will lead Facility Managers, direct-care staff, and residential operations while working closely with the clinical team, administrative team, placing agencies, regulatory agencies, and other program partners.
Position Authority
The STRTP Administrator is the highest-ranking position on the residential side of Z.N.D. RESIDENTIAL, INC. (Z.N.D.).
The Administrator has direct authority over residential operations and is responsible for ensuring that:
- The facility is properly staffed.
- Staff are doing their jobs.
- Facility Managers are managing their shifts.
- Participants are safe and properly supervised.
- The program schedule is being followed.
- Documentation is complete and accurate.
- Medication systems are properly maintained.
- The facility is clean, organized, and inspection ready.
- Licensing requirements are followed.
- Problems are corrected before they become larger issues.
- The Licensee does not have to repeatedly step in to manage routine residential operations.
The Administrator is expected to identify problems, make decisions, assign responsibility, set deadlines, follow up, and verify that corrective action was completed. The Administrator may delegate duties, but may not delegate accountability.
Leadership Expectations
The successful candidate must:
- Lead with confidence, maturity, professionalism, and authority.
- Take ownership of the entire residential program.
- Make sound decisions without waiting for constant direction.
- Hold Facility Managers and direct-care staff accountable.
- Address problems immediately instead of allowing them to continue.
- Follow through until issues are fully resolved.
- Be comfortable having difficult conversations.
- Correct poor performance, noncompliance, and unprofessional conduct.
- Maintain high expectations for staff behavior, documentation, supervision, cleanliness, communication, and participant care.
- Be present throughout the facility and understand what is happening on every shift.
- Know the participants, staff, program schedule, current risks, staffing needs, incidents, missing documents, medication concerns, and operational priorities.
- Communicate significant concerns to the Licensee without transferring routine management responsibilities back to the Licensee.
- Protect the program from preventable licensing, safety, staffing, documentation, and operational failures.
- Represent Z.N.D. Residential, Inc. professionally with staff, participants, families, counties, regulators, community partners, and outside agencies.
Key ResponsibilitiesOverall Facility Leadership
- Direct and manage all residential operations.
- Serve as the primary leader responsible for the day-to-day performance of the facility.
- Ensure the facility operates according to Z.N.D. policies, licensing requirements, STRTP Interim Licensing Standards, the approved Plan of Operation, and the Program Statement.
- Establish clear expectations, systems, assignments, deadlines, and accountability.
- Ensure the residential program remains organized, structured, compliant, and inspection ready.
- Make timely decisions regarding staffing, supervision, safety, participant care, operational concerns, and facility needs.
- Provide the Licensee with accurate and timely updates regarding significant residential issues.
- Ensure operational problems are resolved instead of repeatedly escalating routine matters to the Licensee.
Management of Facility Managers
- Directly supervise and evaluate Facility Managers.
- Ensure Facility Managers actively manage their assigned shifts.
- Require Facility Managers to assign staff duties and supervision areas.
- Ensure Facility Managers review documentation before staff leave.
- Ensure proper shift handoffs occur.
- Require Facility Managers to coach and correct staff in real time.
- Hold Facility Managers accountable for staffing, cleanliness, schedule compliance, supervision, documentation, communication, and incident response.
- Ensure Facility Managers work together and operate as one unified management team.
- Address management failures, lack of follow-through, poor communication, and failure to maintain compliance.
Staff Accountability
- Set clear expectations for all residential staff.
- Monitor staff attendance, conduct, performance, supervision, documentation, and compliance.
- Coach, retrain, counsel, discipline, and recommend termination when necessary.
- Ensure staff understand their assignments and complete them correctly.
- Prevent staff from ignoring responsibilities, passing duties to others, or leaving incomplete work for the next shift.
- Ensure staff remain professional and maintain appropriate boundaries with participants.
- Address personal phone use, inattentiveness, poor supervision, unprofessional behavior, incomplete documentation, and failure to follow policy.
- Build a culture of accountability, consistency, urgency, teamwork, and professionalism.
Participant Safety and Quality of Care
- Ensure participants receive safe, structured, trauma-informed, child-centered, and individualized care.
- Ensure required staff-to-participant ratios are maintained.
- Ensure participants are properly supervised at all times.
- Ensure staff understand participant needs, risks, treatment goals, behavioral concerns, medical needs, and supervision requirements.
- Protect participant personal rights, dignity, privacy, and safety.
- Ensure staff respond appropriately to behavioral incidents, emergencies, conflicts, injuries, self-harm concerns, elopement risks, and other high-risk situations.
- Review participant concerns, complaints, incidents, and changes in behavior.
- Ensure required follow-up occurs after incidents and significant events.
Program Structure and Daily Operations
- Ensure the approved program schedule is followed.
- Ensure participants attend school, appointments, clinical services, activities, groups, recreation, and other required programming.
- Ensure staff are assigned specific duties and supervision areas.
- Ensure the facility is clean, organized, safe, and properly maintained.
- Ensure meals, transportation, recreation, hygiene, medication, participant allowances, clothing needs, and basic supplies are properly managed.
- Conduct regular walkthroughs of bedrooms, bathrooms, common areas, offices, medication areas, vehicles, outdoor spaces, and staff work areas.
- Ensure problems are corrected before the end of the shift whenever possible.
Licensing and Compliance
- Serve as the facility’s certified STRTP Administrator.
- Maintain a current STRTP Administrator Certificate.
- Remain physically present onsite for the minimum hours required by licensing.
- Maintain continuous compliance with Community Care Licensing requirements and STRTP Interim Licensing Standards.
- Ensure all required licenses, certifications, approvals, postings, records, and facility documents remain current.
- Serve as a primary liaison with Community Care Licensing, CDSS, counties, accrediting organizations, and other oversight bodies.
- Prepare for licensing visits, inspections, audits, investigations, accreditation surveys, and program reviews.
- Correct deficiencies immediately and ensure corrective action is sustained.
- Maintain the facility in a constant state of readiness.
Documentation and Record Oversight
- Ensure participant records are complete, accurate, current, organized, and confidential.
- Ensure required intake documents, legal documents, releases, consents, medication records, incident reports, residential notes, shift documentation, and participant files are complete.
- Ensure documentation is reviewed before staff leave whenever required.
- Track missing, late, incomplete, inconsistent, or inaccurate documentation.
- Hold responsible employees accountable for correcting deficiencies.
- Ensure records are not falsified, backdated, copied improperly, or altered inappropriately.
- Maintain inspection-ready participant and personnel files.
Intake and Discharge Oversight
- Review proposed placements and ensure the program can safely meet the participant’s needs.
- Ensure all required intake documents are obtained, signed, reviewed, and filed.
- Ensure residential files are properly established.
- Ensure missing admission documents are tracked until received.
- Coordinate with placing agencies, families, clinical staff, schools, and other providers.
- Ensure discharge, transition, and permanency planning are properly coordinated and documented.
Medication and Health Oversight
- Ensure medication is properly stored, counted, administered, documented, and secured.
- Review medication errors, missed doses, refusals, count discrepancies, expired medication, and documentation concerns.
- Ensure medical, dental, psychiatric, and other health appointments are scheduled and completed.
- Ensure physician orders and follow-up recommendations are implemented.
- Ensure only trained and authorized staff assist with medication.
Incident and Emergency Response
- Take leadership during serious incidents and emergencies.
- Ensure appropriate action is taken during injuries, hospitalizations, law-enforcement involvement, missing-participant incidents, allegations of abuse, medication errors, behavioral crises, and safety concerns.
- Ensure all required notifications and reports are completed on time.
- Review staff response to incidents.
- Determine whether retraining, discipline, staffing changes, policy changes, clinical review, or additional corrective action is required.
- Report onsite when the seriousness of the situation requires Administrator involvement.
Clinical and Mental Health Coordination
- Work closely with the Head of Service, Clinical Director, clinicians, psychiatrist, and other mental health professionals.
- Ensure residential staff support participants’ treatment goals.
- Ensure participants have access to required specialty mental health services.
- Coordinate residential and clinical schedules.
- Ensure important behavioral, safety, medical, placement, school, and family information is communicated to the clinical team.
- Participate in Child and Family Team meetings and other treatment or placement meetings when administrative involvement is required.
- Ensure residential operations support treatment, transition, and permanency planning.
Quality Improvement
- Develop and maintain strong quality-assurance and continuous quality-improvement systems.
- Conduct regular audits of staffing, participant files, personnel files, medications, incident reports, training, facility conditions, and documentation.
- Identify patterns, risks, and recurring failures.
- Assign corrective actions with responsible persons and deadlines.
- Verify corrective actions are completed and sustained.
- Provide regular operational reports to the Licensee.
Required Qualifications
Applicants must:
- Hold a current California STRTP Administrator Certificate.
- Meet all applicable CDSS qualifications for serving as an STRTP Administrator.
- Have prior leadership or management experience in an STRTP, group home, residential treatment program, behavioral health program, child welfare program, or similar setting.
- Have strong knowledge of STRTP Interim Licensing Standards and Community Care Licensing requirements.
- Have demonstrated experience supervising managers and direct-care staff.
- Be able to manage a 24-hour residential operation.
- Be able to make independent, sound, and timely decisions.
- Be highly organized and able to manage multiple priorities.
- Be able to hold staff accountable and address performance problems directly.
- Have strong written and verbal communication skills.
- Be able to work professionally with participants, staff, families, counties, regulators, licensing representatives, and clinical professionals.
- Maintain required criminal-record clearances, health screenings, and tuberculosis clearance.
- Possess a valid driver’s license and acceptable driving record.
- Be able to report onsite during significant emergencies when necessary.
Preferred Qualifications
- Previous experience as an STRTP Administrator.
- Previous experience running a licensed residential facility.
- Experience supervising Facility Managers or residential managers.
- Experience with Community Care Licensing inspections and investigations.
- Experience with corrective-action plans and regulatory compliance.
- Experience with trauma-informed care.
- Experience with foster youth, probation youth, nonminor dependents, or youth with complex behavioral and mental health needs.
- Experience with medication oversight, incident reporting, staffing ratios, participant records, personnel files, and quality assurance.
- Experience working with county behavioral health, child welfare, probation, accreditation organizations, or Medi-Cal specialty mental health programs.
Schedule and Availability
Set Schedule: Monday through Friday, 7:00 AM–3:00 PM
This is a full-time, 40-hour-per-week position.
The Administrator is expected to:
- Work the assigned schedule consistently.
- Remain available for serious administrative concerns and emergencies.
- Respond by telephone when urgent direction is needed.
- Report onsite when the severity of an incident or operational concern requires physical presence.
- Work additional hours when necessary for licensing visits, investigations, staffing emergencies, participant safety concerns, accreditation reviews, or other significant facility needs.
This is a leadership position in a 24-hour residential program. The responsibility does not end simply because the scheduled shift has ended.
The Person We Are Looking For
We are looking for someone who:
- Takes ownership.
- Sees what needs to be done and handles it.
- Does not need to be reminded repeatedly.
- Does not ignore problems.
- Does not avoid difficult conversations.
- Does not allow poor performance to continue.
- Does not wait for the Licensee to solve routine residential issues.
- Understands that leadership means accountability.
- Can earn the respect of staff while enforcing expectations.
- Can protect the facility, the organization, and the youth we serve.
- Can confidently represent Z.N.D. Residential, Inc. at the highest level of residential leadership.
The right person must be able to enter the facility, understand the full operation, take command of the residential program, and ensure it runs correctly every day.
Why Work for Z.N.D. RESIDENTIAL, INC. (Z.N.D.)?
At Z.N.D., leadership matters.
The STRTP Administrator is not simply filling a job opening. This person will help shape the culture, structure, safety, accountability, and success of the entire residential program.
You will have the opportunity to:
- Lead a licensed and accredited residential program.
- Make decisions that directly impact youth safety, stability, treatment, and growth.
- Build and strengthen a professional residential team.
- Improve systems, performance, and program quality.
- Work closely with executive and clinical leadership.
- Make a meaningful difference in the lives of youth and families.
Our mission is to build strong individuals, strengthen families, and encourage confidence. We are looking for a leader who can carry that mission into the daily operation of the facility.
Application Instructions
Please submit:
- A current résumé.
- Proof of a current California STRTP Administrator Certificate.
- A cover letter describing your experience running a residential program, managing staff, maintaining compliance, and holding teams accountable.
- Three professional references, including at least one previous supervisor, licensing representative, county representative, or executive leader.
Applicants should be prepared to explain:
- How they would run the facility without daily direction from the Licensee.
- How they hold managers and staff accountable.
- How they respond when a facility is out of compliance.
- How they manage staffing, incidents, documentation, medication, and participant safety.
- How they maintain structure across multiple shifts.
- How they lead during emergencies and high-pressure situations.
Equal Employment Opportunity
Z.N.D. Residential, Inc. is an equal-opportunity employer. Employment decisions are made without unlawful discrimination based on any characteristic protected by applicable federal or California law.
Employment is contingent upon verification of qualifications and successful completion of all required background checks, clearances, health screenings, reference checks, and pre-employment requirements.
Job Type: Full-time
Pay: $70,304.00 - $72,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid orientation
- Paid time off
- Professional development assistance
- Vision insurance
Ability to Commute:
- Fresno, CA 93727 (Required)
Ability to Relocate:
- Fresno, CA 93727: Relocate before starting work (Required)
Work Location: In person
