The Harvard Club of New York City is one of the most distinguished private clubs in the United States, located in the heart of Midtown Manhattan. Founded in 1865, the Club serves a diverse community of members through exceptional hospitality, dining, event, athletic, and business amenities. We are committed to delivering outstanding service, fostering professional growth, and creating a welcoming environment for members, guests, and employees alike.
The Director of Operations is responsible for coordinating , supervising and directing all aspects of Harvard Club operations for F&B, Rooms , Athletics and Security departments, maintaining high levels of service and high quality of products, while maintaining revenues, payroll and all operating expenses budgets.
Duties
- Responsible for the general operation of staff functions relating to F&B, Rooms, Athletics, Security
- Clearly describe, assign and delegate responsibility and authority for the Department Managers
- Work with Department Managers to enhance member experience and value proposition
- Work Closely with related Committee Chairs/Members
- Maintain daily presence throughout the Club to gage member satisfaction
- Implement cost controls and ensure all related costs are in line with budgets
- Ensure preparation of required reports, as needed
- Monitor quality of products and equipment
- Ensure compliance with all local laws and regulations
- Ensure all service standards are met throughout the Club
- Continuously evaluate managers performance in accordance with HCNY standards.
- Understand all aspects of the payroll within all departments
- Be involved in and monitor departmental and club trainings
- Monitor all aspects of safety and security within the Clubhouse
- Ensure all aspects of health and sanitation guidelines are met
- Regularly review and evaluate the degree of member satisfaction
- Follow up timely on members comments and suggestions
- Monitor ongoing training programs to maintain and enhance standards of service.
- Make personal contact with members and assist them with any requests.
- Develop operating tools with the aide of department managers
- Participate in M.O.D. coverage as required.
Qualifications
- At least 15 years as Senior Manager position in Hotel or Club with more than $20 M operating revenues;
- Hospitality degree required
- Must be proficient in Windows, company approved spreadsheets and word processing.
- Strong knowledge of 4/5 star hotel service standards
- Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
- Long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to effectively communicate both verbally and written, with all members and employees in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Other
- Maintain regular attendance in compliance with our Standards, as required by scheduling, which will vary according to the needs of the club.
- Maintain high standards of personal appearance and grooming
- Comply with HCNY Club Standards and regulations to encourage safe and efficient club operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Maintain a warm and friendly demeanor at all times.
Pay: $140,000.00 - $160,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
