Overview
We are seeking a friendly, dependable, and professional Front Desk Receptionist to provide excellent customer service to our hotel guests. The ideal candidate will have strong communication skills, a positive attitude, and the ability to remain organized in a fast-paced environment.
Responsibilities:
- Greet guests warmly and assist with check-ins and check-outs
- Create, update, and manage guest reservations
- Answer phone calls and respond to guest questions
- Process payments, deposits, and refunds accurately
- Provide information about hotel services and nearby attractions
- Handle guest concerns professionally and resolve issues when possible
- Communicate with housekeeping and maintenance regarding guest requests
- Maintain a clean and organized front desk and lobby area
- Complete shift reports and balance the cash drawer
- Follow hotel safety, security, and privacy procedures
- Perform other front desk duties as assigned
Qualifications:
- Excellent communication and customer-service skills
- Friendly, professional, and dependable
- Basic computer and typing skills
- Ability to multitask and remain calm under pressure
- Strong attention to detail
- Must be punctual and able to work independently
- Hotel or customer-service experience is preferred but not required
- Must be available to work assigned shifts, including weekends and holidays when needed
Benefits:
- Competitive hourly pay
- Employee hotel discounts
- On-the-job training
- Friendly and professional work environment
- Opportunities for additional hours and advancement
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
