Overview
We are seeking a dedicated Part-Time Guest Services Representative to join our hospitality team. This role is essential in delivering exceptional guest experiences by providing friendly, efficient, and professional service at the front desk and throughout the guest journey. The ideal candidate will possess strong customer service skills. This position offers an exciting opportunity to contribute to a welcoming environment where guest satisfaction is paramount.
Responsibilities
This is a part-time, non-exempt position. The Gardens are open 364 days per year with extended evening hours in spring and summer and evening programming in fall and winter. Shift times and schedules may change based on operational needs and include weekends, mornings, and evenings.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
· Ensures excellent customer service and positive visitor experiences.
· Scans guests’ tickets and verifies correct entry for day/time
· Communicates across departments to support events, programs, membership, and development activities.
· Performs admissions, ticketing, membership sales, renewals, upgrades, opening/closing duties, and public program support.
· Supports Boddy House, Sturt Haaga Gallery, Descanso Railroad, and Courtesy Shuttle operations.
· Trained in First Aid, AED operation, and incident documentation.
· Performs other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
· 1 year sales and cash handling experience preferred.
· 2 years customer service experience required.
· Experience with Altru by Blackbaud preferred.
· Intermediate knowledge of Gmail, Google Docs, and Google Sheets preferred.
· Valid California driver's license required.
EQUIPMENT USED AND PHYSICAL DEMANDS:
Computer, cash register, phone, credit card processing equipment, office equipment, two-way radio, miniature train, and courtesy shuttle. Must be able to work indoors and outdoors, walk long distances, stand for extended periods, and occasionally lift up to 15 pounds.
Compensation: Up to $19.25 per hour
Pay: $19.00 - $19.25 per hour
Work Location: In person
