We're looking for a hands-on leader to take ownership of a field service operation supporting customers across Wichita and the surrounding rural territory. This is not a shop manager role overseeing technicians in a garage. This is for someone who knows how to lead field technicians, manage a mobile workforce, build strong customer relationships, and drive operational performance across a large geographic area. If you've managed field service teams, mobile mechanics, or territory-based technicians, you'll feel right at home here. Apply today!
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Competitive base salary with performance-based incentives
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Comprehensive health, dental, and vision benefits
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Paid time off and holidays
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401(k) and additional company-sponsored benefits
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Long-term career growth with a stable, industry-leading organization
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Opportunity to lead an established service operation with significant autonomy
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Supportive, team-oriented culture focused on customer service and operational excellence
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Lead day-to-day operations of a field service department supporting customers across a large territory
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Recruit, train, coach, and develop a team of field service technicians
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Manage technician dispatching, scheduling, territory coverage, and utilization
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Own service department performance including productivity, efficiency, response times, and customer satisfaction
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Build strong customer relationships and resolve escalated service issues
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Be present in the field supporting technicians and meeting with customers regularly
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Partner with parts, operations, and sales teams to improve service delivery and customer uptime
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Manage departmental budgets, labor performance, and service profitability
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Drive continuous improvement initiatives that increase efficiency and reduce downtime
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Promote a strong safety culture and ensure OSHA compliance
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Experience leading field service technicians, mobile mechanics, or territory-based service teams
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Background managing a mobile workforce across a large geographic territory
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Proven ability to balance technician utilization, customer responsiveness, and operational efficiency
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Strong customer-facing skills with experience handling escalated service situations
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Experience with dispatching, scheduling, work order management, and service operations
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Exposure to budgeting, cost control, revenue growth, or service department financial performance
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Strong leadership skills with the ability to coach, develop, and hold remote employees accountable
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Comfortable working alongside technical teams and supporting customers in the field
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Knowledge of OSHA regulations and workplace safety requirements
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A natural problem solver who takes ownership, drives results, and leads from the front rather than behind a desk
