Position Summary
Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention. The role of Field Service Engineer is to manage all field service operations within an assigned field service territory.
Essential Duties & Responsibilities
- Drive to customer locations on a daily basis.
- Provide product testing & investigation and repair of devices at customer location.
- Electromechanical device installation for field-serviceable equipment.
- MedNet support.
- MedNet device configurations.
- Install MedNet drug libraries as needed.
- Provide customer Technical In-Service training.
- Register Oracle Service Requests via laptop.
- Implement hardware & software device updates via technical field projects.
- Provide billable (i.e. non-warranty) field repair services.
- Utilize the Field Service Basic Operating Procedures.
- Management of Test Equipment.
- Maintain inventory of field spare parts.
- Proper expensing of all travel costs.
Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption.
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Knowledge & Skills
- Strong cGMP, process and product knowledge.
Excellent verbal and written communication skills.
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Minimum Qualifications, Education & Experience
- Must be at least 18 years of age.
- High School diploma or GED equivalent; Associate degree in a technical discipline, or equivalent experience.
Minimum of 3 years of experience in a technical vocation. Healthcare background preferred.
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Work Environment
- Ability to use commercial air travel when necessary.
- Must be able to travel on short notice.
- Valid driver’s license.
- Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer sites.
- Must be eligible for the corporate credit card.
- Ability to work overtime as needed.
- Must be willing to work in a hospital environment, typically a Biomed work area.
- Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices.
- Must be able to lift 30-40 lbs.
- Prolonged standing when installing, repairing or upgrading devices.
- Typically requires travel 20-50% of the time.
