About the Role:
The Assistant Manager at Mellow Mushroom in our Knoxville market plays a pivotal role in ensuring the smooth and efficient operation of the restaurant. This position is responsible for supporting the General Manager in overseeing daily activities, maintaining high standards of customer hospitality, service, and fostering a positive work environment. The Assistant Manager will lead by example, motivating team members to deliver exceptional dining experiences while managing operational tasks such as inventory control, scheduling, and compliance with health and safety regulations. This role requires a proactive approach to problem-solving and the ability to adapt quickly to the dynamic restaurant environment. Ultimately, the Assistant Manager contributes significantly to the restaurant’s success by driving sales growth, enhancing team performance, and upholding the brand’s reputation for quality and hospitality.
Minimum Qualifications:
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High school diploma or equivalent.
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Minimum of 2 years experience in a supervisory or assistant management role within the restaurant or hospitality industry.
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Strong understanding of restaurant operations, including food safety and labor management.
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Excellent communication and interpersonal skills.
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Ability to work flexible hours, including nights, weekends, and holidays.
Preferred Qualifications:
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Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, or related field.
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Experience working in a fast-paced, casual dining environment.
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Proficiency with point-of-sale (POS) systems and inventory management software.
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Demonstrated leadership skills with a track record of developing and motivating teams.
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Knowledge of local health and safety regulations specific to the Knoxville area.
Responsibilities:
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Assist the General Manager in daily restaurant operations, including opening and closing procedures.
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Supervise and support staff to ensure excellent customer service and adherence to company standards.
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Manage employee schedules, payroll, and labor costs to optimize operational efficiency.
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Oversee inventory management, ordering supplies, and minimizing waste to control costs.
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Ensure compliance with health, safety, and sanitation regulations to maintain a safe environment.
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Handle customer inquiries, feedback, and resolve any issues promptly and professionally.
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Train new employees and provide ongoing coaching to enhance team skills and performance.
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Collaborate with the management team to develop and implement strategies for sales growth and customer retention.
Skills:
The Assistant Manager will utilize strong leadership and communication skills daily to effectively manage and motivate the restaurant team, ensuring a cohesive and productive work environment. Organizational skills are essential for managing schedules, inventory, and operational tasks efficiently, which directly impacts the restaurant’s profitability and service quality. Problem-solving abilities are frequently applied to address customer concerns and operational challenges swiftly and effectively. Familiarity with POS systems and inventory software supports accurate tracking of sales and supplies, enabling informed decision-making. Additionally, knowledge of health and safety standards ensures compliance and promotes a safe dining experience for both customers and staff.
