Join One of the Gulf Coast's Premier Medical Aesthetics Practices
At The Skin Care Center at Gulf Coast Plastic Surgery, we believe exceptional results begin long before a treatment starts. They begin the moment a patient contacts our practice.
We are seeking an experienced, polished, and hospitality-driven Luxury Medical Aesthetics Concierge & Front Desk Receptionist to become the face of our practice.
This is not a traditional front desk position.
This is an opportunity to create memorable experiences, build lasting patient relationships, and serve as the first and last impression of one of the Gulf Coast's premier medical aesthetics practices.
Our patient care team is responsible for elevating the patient experience at every touchpoint—from the first phone call through check-out and every visit thereafter. We are looking for someone who believes luxury is found in the details, anticipates needs before they arise, and genuinely enjoys making every patient feel welcomed, valued, and cared for.
If you thrive in a fast-paced, high-performance environment and have a passion for aesthetics, hospitality, and exceptional service, we'd love to meet you.
What You'll Do: Create Exceptional Patient Experiences
- Deliver concierge-level service from the first interaction through check-out
- Greet every patient warmly and professionally while creating a welcoming luxury environment
- Elevate every patient interaction with thoughtful touches including warm hand towels, beverages, spa tours, robes, and spa slippers
- Ensure every patient feels known, appreciated, and genuinely cared for during every visit
- Consistently exceed patient expectations by creating personalized, memorable experiences
Be the Heart of Our Front Office
- Manage provider schedules while maximizing appointment utilization and efficiency
- Check patients in and out accurately and efficiently
- Coordinate patient flow with providers and clinical staff
- Answer phones with professionalism, warmth, and confidence
- Respond promptly to phone calls, texts, and patient inquiries
- Maintain an organized, polished, and welcoming reception area
Help Patients Get the Most From Their Membership
- Educate patients on memberships, treatment packages, promotions, financing options, and available services
- Review Alle rewards, flash offers, and wallet balances with every eligible patient
- Document available rewards on patient checkout sheets
- Promote the Alle Refer-a-Friend program
- Rebook every patient whenever appropriate
- Support retail recommendations and provider treatment plans
- Follow up with patient leads, inactive patients, cancellations, and no-shows
Deliver Operational Excellence
- Utilize Nextech, Alle, phone systems, and texting platforms with accuracy and efficiency
- Maintain accurate patient records and appointment documentation
- Support daily operational workflows while ensuring every patient interaction reflects our luxury standards
- Collaborate closely with providers, medical assistants, treatment advisors, and leadership
- Adapt quickly to new initiatives and continuously seek ways to improve the patient experience
Who You Are
You are someone who:
- Is detail obsessed and believes the smallest touches create the biggest impact
- Anticipates patient and provider needs before being asked
- Loves making people feel welcomed, comfortable, and genuinely special
- Has a luxury hospitality mindset and understands that exceptional service is intentional
- Brings positive energy to every interaction
- Thrives in a fast-paced, high-performing environment
- Maintains professionalism and composure under pressure
- Is proactive, organized, and solution-oriented
- Takes pride in delivering an elevated patient experience at every touchpoint
- Embraces continuous improvement and welcomes change as an opportunity to grow
Qualifications Required
- Minimum of 2 years of front desk, concierge, customer service, or patient care experience
- Outstanding communication and interpersonal skills
- Exceptional organizational skills and attention to detail
- Professional appearance and polished demeanor
- Strong computer skills with the ability to learn new technology quickly
- Ability to multitask while maintaining a calm, welcoming presence
- Passion for delivering exceptional patient experiences
Highly Preferred
Experience in one or more of the following:
- Luxury medical aesthetics
- Plastic surgery
- Dermatology
- Cosmetic dentistry
- Concierge medicine
- Luxury hotel or resort
- Private country club
- High-end hospitality, retail, or concierge services
Experience with Nextech, Alle, patient scheduling systems, or medical practice software is a plus.
What Success Looks Like
Our most successful Patient Concierges consistently:
✔ Create memorable patient experiences that exceed expectations
✔ Build lasting patient relationships through genuine care and hospitality
✔ Maintain exceptional quality and service standards
✔ Help patients maximize memberships, rewards, and available promotions
✔ Keep provider schedules running efficiently
✔ Contribute to outstanding patient satisfaction
✔ Support practice growth through excellent service and patient retention
✔ Embrace change and continuously look for ways to improve the patient experience
Who May Not Be the Right Fit
This role may not be the best fit if you:
- Are looking for a traditional receptionist position
- Prefer routine over continuous improvement and change
- Are uncomfortable discussing memberships, promotions, or treatment recommendations
- Do not enjoy working in a fast-paced environment
- Prefer to react rather than anticipate patient needs
- Are unwilling to go above and beyond to exceed patient expectations on every visit, every time
Why You'll Love Working Here
At The Skin Care Center, we are committed to delivering exceptional clinical results through extraordinary patient experiences.
Every member of our team plays an important role in creating an environment where patients feel welcomed, cared for, and confident in their decision to trust us with their aesthetic journey.
In addition to a competitive hourly wage, we offer performance-based bonus opportunities that recognize team members who help elevate the patient experience and contribute to the continued success of our practice.
If you're looking for more than a front desk position and want to build a rewarding career in luxury medical aesthetics while making a meaningful impact on every patient who walks through our doors, we'd love to hear from you.
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- To help us identify candidates who share our commitment to exceptional patient care, please tell us why you're interested in luxury medical aesthetics.
- What does creating an outstanding patient experience mean to you?
Work Location: In person
