Job Summary
As a Floating Member Service Consultant, you will play a vital role in delivering exceptional member service at our Cranberry and Franklin Park locations. Your energetic approach and flexible mindset will ensure seamless support wherever needed, helping to create a welcoming environment for members and team members alike. You will handle a variety of financial transactions, assist members with their banking needs, and promote the credit union's products through relationship management and upselling strategies. This dynamic position offers the opportunity to develop broad industry knowledge while contributing to the overall success of our financial services team.
Responsibilities
- Process teller transactions. Open all deposit account types including sub-shares, certificates after proper training. Complete new member onboarding.
- Process all death claims, wire transfers, address changes, distribution/allotments, subsequent action forms, check orders/re-orders, closed accounts. Assist with member account reconciliation and CD renewals. Maintain required imaging of documents to support disaster recovery.
- Process all loan application types after proper training from the loan department; complete loan closings and required lending documents; acquire and renew NMLS registration.
- Assist in sorting, distributing, and processing incoming mail, answer incoming and outgoing phone calls, and respond to emails, MRM, and Workflow messages.
- Identify opportunities to cross-sell products and services to meet members' financial needs.
- Travel to support other branches as needed.
- Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills
- Strong member relationship management skills with a focus on relationship building and client retention.
- Knowledge of banking products, financial sales techniques, and industry regulations related to financial compliance.
- Excellent cash handling abilities with experience in cashiering, cash drawer balancing, and processing cash transactions accurately.
- Effective communication skills for engaging members and collaborating with team members in a fast-paced environment.
Allegent Community Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Allegent Community Federal Credit Union complies with the Pennsylvania Criminal History Record Information Act. Felony and misdemeanor convictions will be considered only to the extent that they relate to an applicant's suitability for employment in the position for which they applied or are being considered.
Disability Accommodation
Allegent Community FCU workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require a reasonable accommodation, whether during the job application or hiring process or afterward if you are selected for an Allegent CFCU position, please call 412-586-2832 to speak with Human Resources.
Join us as a Floating Member Service Consultant where your proactive attitude will help shape positive member experiences across our branches. Embrace the opportunity to grow your expertise in financial services while making a meaningful impact on our members' lives!
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
